Experienced Pharmacy Technician with Leadership Expertise
Resume:
Heather Shaw
Dallas, NC *****
*.********@*****.***
Professional Summary
Pharmacy Technician with almost 20 years of hospital, behavioral health, specialty, and Pharmacy Operations Manager in a retail pharmacy Setting.
Self-starter with
extensive knowledge of data entry and customer service. Can work alone, or in a team setting Work Experience
Certified Pharmacy Technician (Pharmacy Operations Manager) Walgreens-Charlotte, NC
August 2024 to September 2025
• Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities;
• Ensures efficient pharmacy workflow and a positive patient experience.
• Serves as a full-time certified pharmacy technician.
• Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions.
• Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers within the guidelines of authorized company policies, laws, regulations and business ethics.
• Responsible for the selection, scheduling, and development of pharmacy technician personnel.
• Leads training, coaching, and performance management of pharmacy technicians.
• Makes decisions regarding performance management including discipline and termination. Certified Pharmacy Technician (CPhT)
Walmart-Gastonia, NC
October 2023 to August 2024
• Taking care of patients, first!
• Fulfilling prescription orders
• Resolving insurance work queues
• Helping the pharmacist with completing pharmacy processes
• Answering phones and triage them
Certified Pharmacy Technician (CPhT)
OptumRx-Optum Rx
September 2022 to August 2023
• Inputted medications while in our fax cue
• Utilized worksheets and excel spreadsheets to get the hang of how to put something in
• Most all were specialty hat can Griffandd
Certified Pharmacy Technician (CPhT)
Trilogy Medwaste-Gastonia, NC
January 2022 to September 2022
• Weighed buckets of medications and then gave them to the warehouse guys to melt down (also with certain controls
• When we received a controlled medications, we would then inventory the bucket and match up what they sent us versus the paperwork they had sent in a couple days prior
• Put controls into a safe and waited every 2-3 weeks and then 2 of the guys would take the bigger buckets with just regular meds and also the controlled meds and take them to Virginia to be incinerated.
• Inputted sheets from controlled buckets as well as controlled.
• Listed data from invoice and then at the end of the month the sheets would then be sent over to the clinic
CPhT III
Caromont Health-Gastonia, NC
August 2008 to November 2021
• Communicated directly with nurses via telephone and drop off window
• Dispensed and delivered patient medications to patients throughout the hospital.
• Efficiently answered multi-line phone and processed high volume of order requests from nurses
• Answered and screened phone calls for the pharmacist in a friendly, efficient manner.
• Accurately pulled medications from the shelves for Pyxis replenishment and delivered them to the various patient care areas.
• Accurately recorded compounded products and prepared appropriate labels.
• Filled departmental requisitions and crash cart medication trays.
• Tubed medications to nursing floors as soon as they were checked off by pharmacists
• Mixed various pharmaceutical preparations according to orders sent to pharmacy department
• Strictly maintained patient confidentiality.
• Labeled all products appropriately, including cautionary and auxiliary labels.
• Consistently upheld proper pharmacy and general safety procedures and standards.
• Knowledgeable with Kit Check program
• Mixed IVs in both the sterile field in the pharmacy and in the OR pharmacy
• While working in the OR pharmacy, I had to make sure each room was stocked with what they needed for the day in both the rooms and in the middle corridor
• When returning in 2018, I moved to the Emergency Department and completed patients Med Recs.
• I would ensure medications and doses were correct and if not I would call their pharmacy or the facility they were in
Certified Pharmacy Technician (CPhT)
Atrium Behavioral Health-Davidson, NC
July 2015 to January 2018
• Refilled Omnicell’s twice daily.
• Distributed medications for a single use for patient into their respectable drawers
• Distributed medications that were filled at our “sister hospital” in Charlotte
• Went through each patient and ran a test claim to see if certain medications were going to be covered for patient
• Also, worked at sister hospital and refilled Omnicell’s and distributed patient medications
• This pharmacy also had a retail pharmacy that was only for patients of those Drs and medications that were filled and were being sent home with patient
• Worked OUtpatient window and typed up prescriptions that came over as a fax, or ones that the patient had a hard copy for
Certified Pharmacy Technician (CPhT)
VeriMed-Charlotte, NC
February 2015 to May 2015
Entered new patient profiles and prescriptions into medication input software system. Communicated directly with doctors' offices and VeriMed field representatives via telephone, fax and email.
Worked closely with pharmacists and used medication input software to safely and accurately dispense medication.
Verified patient data and billing information.
Correctly priced and filed prescriptions after they were filled. Maintained drug inventory levels by ordering necessary medications and supplies and verifying deliveries against purchase orders.
Maintained proper inventory levels, rotated stock and immediately complied with prescription drug recalls.
Certified Pharmacy Technician (CPhT)
Longs Drugs-Gastonia, NC
October 2014 to January 2015
Entered new patient profiles and prescriptions into medication input software system. Communicated with doctors' offices via telephone, fax and email. Provided friendly customer service at prescription drop-off and pick-up counters. Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors and pharmacists.
Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner. Retrieved, counted and measured drugs and capped and uncapped vials and bottles. Promptly referred all doctors' calls and customers' medical questions to the pharmacist on duty. Labeled all products appropriately, including cautionary and auxiliary labels. Communicated with all customers and staff in a pleasant and professional manner. Precisely processed third party prescriptions and managed adjudication review. Regularly ordered medication and pharmacy, office and restroom supplies. Proficiently processed and dispensed written, oral and electronic prescriptions. Certified Pharmacy Technician (CPhT)
Eckatd/Rite Aid-Gastonia, NC
December 2006 to August 2008
Entered new patient profiles and prescriptions into medication input software system. Communicated directly with doctors' offices via telephone, fax and email. Provided friendly customer service at prescription drop-off and pick-up counters. Worked closely with pharmacists and used medication input software to safely and accurately dispense medication.
Answered and screened phone calls for the pharmacist in a friendly, efficient manner. Maintained drug inventory levels by ordering necessary medications and supplies and verifying deliveries against purchase orders.
Verified patient data and billing information.
Verified accuracy and completeness of information on prescription and refill requests. Maintained proper storage and security conditions for all drugs. Correctly priced and filed prescriptions after they were filled. Strictly maintained customer and patient confidentiality. Retrieved, counted and measured drugs and capped and uncapped vials and bottles. Promptly referred all doctors' calls and customers' medical questions to the pharmacist on duty. Labeled all products appropriately, including cautionary and auxiliary labels. Communicated with all customers and staff in a pleasant and professional manner. Precisely processed third party prescriptions and managed adjudication review. Advised customers on the selection of medication brands, medical equipment or healthcare supplies. Consistently upheld proper pharmacy and general safety procedures and standards. Maintained proper inventory levels, rotated stock and immediately complied with prescription drug recalls.
Appropriately resolved customer issues, complaints and questions. Education
Upper secondary education
Some College
Skills
• Medical terminology
• Organizational skills
• Manager experience
• Outpatient
• Retail Sales
• Microsoft Word
• Team management
• Microsoft Outlook
• Supervising experience
• Management
• Pharmacy software
• Interpersonal skills
• Prescription labeling
• Data entry
• Time management
• Leadership
• Typing
• Windows
• Customer communication
• Computer skills
• IV compounding
• Microsoft Outlook Calendar
• eClinicalWorks
• Hospital Experience
• Microsoft Excel
• Decision making
• Pharmacy Technician Experience
• Writing skills
• Computer operation
• Patient interaction
• Phone etiquette
• Attention to detail
• Compounding Medications
• Communication skills
• Quality improvement
• Technical Proficiency
• Operating systems
• Customer service
• Customer relationship building
Languages
• English - Fluent
Certifications and Licenses
Vaccine Certified
October 2023 to Present
IV Certification
Pharmacy Technician License
Pharmacy Intern License
PTCB Certification
Registered Pharmacy Technician
First Aid Certification
BLS Certification
AED Certification
Pharmacy Technician Certification
CPR Certification
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