Senior IT Support & Systems Engineer with 15+ Years Experience
Resume:
Dennis L. Hile
**** ****** **. ******, ** *****
•PC hardware configuration and full life cycle
•Operating systems and PC repair
•Windows Administration (NT 4.0, 2000, 2003,2008,2012, 2016, 2022)
•Backup Software (Backup Exec, Net Backup, Data vault, Unitrends)
•Network Management (Novell EDirectory, Windows Active Directory)
•Excellent experience in Network Devices of different vendors
•Excellent knowledge of Relational Databases (SQL, Access, Dbase)
•Good knowledge in SQL Commands
•Windows Server Skills:
•Installing/Upgrading Windows Servers
•Adding users/groups, managing Fault tolerance, assigning NTFS permissions to files/folders, setting up system policy, registry editing, etc
•Backing up and restoring files/folders, etc
•Adding/configuring Windows protocols, services including DNS and TCP/IP
•Internet/Intranet, Networking, Interoperability with Novell Networks
•Configuring, setting up and administering local/network printers
•Familiar with troubleshooting tools such as Network monitor, Performance monitor, Windows diagnostics, Service manager, Event viewer, etc
•Installing Microsoft, Arcserv and Veritas Backup and performing regular Backup schedules and installing backup devices such as tape drives and Dat drives
•Senior Systems Engineer Skills:
•Installation and configuration of Windows server as Domain controller for Primary Domain & Performance tuning for Windows Server, setup RAID 5 & created more than 250 users and gave access for file and print sharing
•Installed IIS server programs for web access and for SQL 2005
•Maintained current patches and updates, coordinating with offsite users and vendors
•Created Backup Domain controller (BDC) and replicated all the Users and database from PDC
•Installed & configured TCP/IP, DHCP and DNS for the Domain controllers, clients and remote printers.
•Created Global groups in the Master Domains, add Domain users to the global groups, and added global groups to the local groups with appropriate rights in different Resource Domains for centralised and decentralized Administration
•Planned and implemented backup policies for the corporate data
•Planned and implemented backup and disaster recovery policies for corporate data using Arcserve backup manager
•Timely response to backup/restore using backup software, archive/restore requests
•Monitoring backup and administrative schedules everyday
•Management of local and office media and integration of clients into backup schedules
Operating Systems: Windows 3.11 through 11, Windows Server NT, 2000, 2003, 2008, 2012, 2016, 2022
Hardware Platforms: Dell, IBM (Lenovo), Compaq, Unisys, RAID Technologies, Laptops and desktops
WAN Protocols & Technologies: Ethernet, FastEthernet, TCP/IP, Fiber Optic (HBA)
Virtualization: Hyper-V, VMWare
12/2025-1/2026 CSI Companies, assigned to Beacon Health System, Kalamazoo, MI for transition from Ascension to Beacon. Migrating new computer systems. Contract terminated.
9/2025 – 10/2025 SRI technologies, assigned to Genisys Hospital Grand Blanc, MI. Transition team as hospital recently bought by Henry Ford Health. Migrating new computer systems from Ascension to Henry Ford. Project put on hold, no recall.
9/2024-4/2025 Ovation Workplace Services, assigned to Stanly Black and Decker in Dexter, MI
Desktop support
•System administrator, desktop support
•Asset management, configured and deployed computers to clients.
•Resolved desktop issues, computer repair and software upgrades.
•On site and off site Incident and task resolution
9/2023-4/2024 Thatch Computer Consultants, East Lansing MI.
Sr. Tech Consultant
•System administrator, desktop support
•Asset management, configured and deployed computers to clients.
•Resolved desktop issues, computer repair and software upgrades.
•On site and off site Incident and task resolution
9/2017 – 6/2023 CNSI, RoudTower Technologies, Ahead Systems, Lansing, MI., remote System Administrator
•System administrator, desktop support
•Asset management, configured and deployed all laptops to employees and contractors.
•Resolved desktop issues, computer repair and software upgrades.
•Incident and task resolution
2/2017 - 8/2017 Teksystems, Assigned to Ascension Information Services, Ascension Health, Grand Blanc, MI
•System Analyst, Server administrator, part of the AIS server team.
•Built VM servers in Hyper-V as part of the Citrix and MVD upgrade project.
•Maintained assigned tasks within Service Now, created new tasks as needed.
7/2016 - 1/2017 Diplomat Specialty Pharmacy, Flint, MI. System Administrator
•Server administrator, part of the IT Department.
•Built VM servers in VMWare.
•Maintained and managed domain servers, including software.
•Incident and Change resolution.
12/2015 - 6/2016 Signature Consultants, Plano, TX. Windows Administrator
•Server administrator, part of the server build team at Bank Of America.
•Built VM servers with second party software, Sunrise Genesis.
•Quality check servers in post-production and production.
2/2015 - 8/2015 Comlink, East Lansing, MI. Windows Administrator
•Server administrator for VAR, VPS,Cloud provider.
•Managed the VMware servers, installed and cabled new hardware.
•Incident and Request resolution.
•Attended VMWare 5.5 Configure, Manage and Install class working towards VCP certification.
7/2014 - 11/2014 HRU Tedchnologies Lansing, MI. - Sr. Windows Administrator
•Assigned to Michigan State University, Hospitality and Residential Services.
•Managed and modified upgrades, patches, backups, and network settings to meet PCI standards.
•Followed a Business Continuity and Disaster Recovery Plan to continue operations if adverse conditions occurred through Impact Analysis, Alternate Site planning and testing.
•Monitored and managed NetVault backup and recovery applications.
11/2013 - 4/2014 Genesis 10, Troy, MI. - Sr. Windows Administrator
•Assigned to Jackson National Life in Okemus, MI. as a Windows Administrator supporting over 1500 Windows servers in 5 states.
•Currently assigned to Server Technical Services on Team Britain
•Upgrades, patches, backups, and network settings.
•Followed a Business Continuity and Disaster Recovery Plan to continue operations if adverse conditions occurred through Impact Analysis, Alternate Site planning and testing.
•Created procedures to follow in the event of a disaster and documented the process to recover and protect IT infrastructure.
•Experienced in the entire Business continuity planning lifecycle for risk management.
•Monitored and managed the Tivoli Storage Manager (TSM) backup and recovery
•Incident and Request resolution.
5/2010 - 10/2013 Epitec Group, Southfield, MI - Sr. Windows Administrator
•Assigned to Comerica Bank in Auburn Hills, Mi as Sr. Windows Administrator supporting over 3500 Windows servers for the bank in 5 states.
•Upgrades, patches, backups, and network settings.
•Create and manage new users in the system.
•Worked with the TSM team to manage the backup and recovery of files, and resolution of backup issues
•Project lead for DNS remediation for DR, QA and production servers.
9/2009 - 12/2009 Resource Point, Troy, MI - Sr. Systems Engineer
•Assigned to Thomson Reuters in Ann Arbor, MI as Systems Engineer supporting over 1500 Windows servers at multiple locations (NT, 2000, 2003, 2008).
•OS support using SMS including patches, upgrades and server maintenance, and systems analysis.
•Used VMWare, Citrix and remote desktop (MSTSC) to manage servers.
•Utilized PatchLink for server upgrades and patches, Remedy and HP System manager for ticket tracking.
•Used DNS for server name resolution and maintained DNS server
•Used TCP/IP for server and workstation identification
•Used VB Script for server management and user logon scripts
•Used Trend Micro for system backups and restores
•Maintained Websphere servers for web applications
8/2009 - 9/2009 KForce, Ann Arbor, MI - System installer
•Assigned to the EPA in Ann Arbor, MI. Set up and configured new Dell desktop and laptop computers for users. Temporary contract.
1/2008 - 4/2009 PHNS Flint, MI. - Sr. Systems Engineer
•Assigned to Mount Clemens Community Hospital, Mount Clemens,MI.
•PHNS does all IT support for the McClaren Hospital Systems in Michigan.
•Data center migrations. Migrated group shared folders, applications and physical data servers to new enterprise data center located in Missouri.
•Network server support for McClaren Hospital System, administered Active Directory user accounts, login scripts and email for Windows servers (NT, 2000, 2003)
•Utilized SMS for maintaining patches and updates, coordinating with offsite users and vendors
•Maintained operational support for 185 HP/Compaq Proliant and Dell PowerEdge servers supporting more than 2000 users.
•Created and managed ESX VM servers for virtual farm, used VMWare client to manage servers
•Used DNS for server name resolution and maintained DNS server
•Used TCP/IP for server and workstation identification
•Used VB Script for server management and user logon scripts
•Created and maintained websphere servers
•Created/Installed IIS for web access and SQL 2005
•Managed the Windows access for local SAN
8/2007 - 11/2007 Panasonic Automotive Systems of America, Southfield, MI. - Sr. Systems Administrator
•Network and desktop support for office in Southfield, MI and three satellite offices in Indiana, Kentucky and Ohio.
•Maintained Domain Controller Active Directory, print and file servers, HP Proliant and IBM Xseries servers, and email accounts on Windows servers (NT, 2000, 2003)
•Managed back-up of data using Symantec BackupExec and NetBackup.
•Used DNS for server name resolution and maintained DNS server
•Used TCP/IP for server and workstation identification
•Managed the local NAS array
•Supported Windows 98, 2000 and XP desktops. Serviced 150 users.
•Supervised two technicians.
2/2007 - 5/2007 Latitude Consultant Group Saline, MI - Network/Systems Administrator for clients of Commtech Systems Group of Howell, MI
•Network and desktop support for various clients including small to medium automotive parts manufacturers and insurance companies.
•Maintained Citrix servers, Active Directory Novell EDirectory and Exchange 2003 servers for clients, including Windows NT, 2000 and 2003.
•Used DNS for server name resolution and maintained DNS server
•Used TCP/IP for server and workstation identification
•Supported Windows 98, 2000 and XP desktops.
•Maintained backups using Symantec BackUp Exec
7/2006 - 2/2007 CATS, Troy, MI. assigned to Citizens Bank, Flint, MI - Disaster Recovery Analyst
•Scheduled, monitored and graded business unit disaster preparedness within a set time range in accordance with ITIL directives.
•Created entire Disaster Recovery plan from minimal definitions while working on multiple assignments.
•Tested the integrity of backup tapes and recovery of the backed up information.
•Used DNS for server name resolution and maintained DNS server
•Used TCP/IP for server and workstation identification
•Server 2000 and 2003 backups and tests.
•Coordinated recovery testing with different bank departments
9/2005 - 5/2006 BAS Technologies, Troy, MI. assigned to Diversified Machine, Inc. - Computer Systems Analyst
•Network Administration, desktop support, asset management
•Novel administrator, Windows System Administrator for Server 2000 and 2003
•Migration to Active Directory with Server 2003.
•Used DNS for server name resolution and maintained DNS server
•Used TCP/IP for server and workstation identification
•Full evolution System Administration for Windows workstations (98, 2000 and XP)
•Supported three sights (Howell, Canton and Detroit) with 100 users and 15 servers
3/2004 - 8/2005 IBM, Southfield, MI - Computer Network Systems Consultant, IT Lead
•Network support, systems upgrades and user support for network and desktop issues for Visteon, Saline, Ypsilanti and Milan, MI.
•Managed SQL server, user accounts and Access database.
•Used DNS for server name resolution and maintained DNS server
•Used TCP/IP for server and workstation identification
•Supported Windows workstations (98 and 2000)
5/2002 - 11/2003 ZERO CHAOS, Orlando, FL. assigned to EDS, Detroit, MI. - Computer Consultant
•Migrate users at General Motors from Windows 3.11 and 95 to Windows 2000
•Migrated DOW to Exchange 2000 and moved all mailboxes.
•Help desk associate for General Motors Corp.
•Assisted users in network and desktop issues.
•Managed user access to SQL server and database files.
10/2001 - 4/2002 Vernier and Hile IT Solutions, Canton,MI (Co-0wner) - Computer Systems Consultant
•Network support, systems upgrades and customer support including all forms of technical support.
•Managed remote server access for clients
•Installed and maintained desktops, modems and printers for clients
•Trained clients on use of hardware and software
•Helped create and maintain the webpage for one client
7/2001 - 9/2001 CYBER TECH CONSULTING assigned to Unisys, Lansing, MI - Consultant
•Windows 2000 migration project with the State of Michigan's Family Independence Agency.
•Migrating Windows NT Server 3.51 to Windows 2000 Server with Active Directory
•Created new domains and added users to the domain.
4/2001 - 7/2001 I-TECH TRAINING - Instructor
•A+ Certification instructor at Schoolcraft College in Livonia, MI.
•Computer repair, troubleshooting and upgrading, operating systems (Windows 98, 2000, NT)
•Taught two classes of 15 students each
7/2000 - 4/2001 FORTE SYSTEMS, Madison Heights, MI assigned to General Motors - Staff Consultant
•Contracted to General Motors, Worldwide Facilities Group, North American Project Center, New Plant Construction, Pontiac, MI.
•Assigned as IT Coordinator, NT System Administrator, Asset Manager and Deployment Manager.
•Responsible for maintaining four NT servers and access by users in three states.
•Ordered and ensured proper setup of new equipment and software.
•Tested products and services for use by office and staff
4/2000 - 1/2001 COMPUTER LEARNING CENTER, Madison Heights, MI - Instructor
•Computer hardware, operating systems and infrastructure instructor.
•A+ certification instructor.
3/2000 - 6/2000 US DEPARTMENT OF COMMERCE, CENSUS BUREAU
•Recruiting clerk, field operations lead and Field Operations Supervisor assistant for enumerators and Census field operations.
2/1999 - 2/2000 NUTECHS, INC., Farmington Hills, MI. - Staff Consultant
Assigned to Madison Community Hospital, Madison Heights, MI
•NT system administrator, Lotus notes administrator.
•Set up new NT network and new users.
•Set up new Lotus Notes user accounts.
•Tested and maintained new equipment and services.
Assigned to Johnson Electric Motors, Plymouth, MI
•NT system administrator, Lotus Notes administrator.
•Migrated users from Novell network to new NT network.
•Set up new Lotus Notes accounts.
•Supplied support for 500+ users in three states and Mexico, connected to the new network LAN, creating new user accounts.
•Configured server and workstations for Windows 95, 98 and NT Workstation.
•Tested the use of new applications for payroll and asset management.
Assigned to EDS, Detroit, MI., at General Motors Worldwide Real Estate
•Troubleshooting and development.
•Migrated users from Windows 3.11 to Windows 95.
•Installed various software for users.
•Reconfigured new printers.
•Supported over 500 users in various states and countries in Europe and South America
Assigned to Citizens Insurance, Howell, MI
•Assigned to desktop services as hardware/software asset manager.
•Received incoming computer systems, ensured the proper applications and operating systems were installed, and setup the systems on user's desks.
•Acted as the first and second level of support for desktop problems.
•Coordinated the inventory of all new and used computers for the Howell, MI. locations.
8/1998 - 2/1999 MANPOWER TECHNICAL, Lansing, MI assigned to State of Michigan - System Support Team Lead
•Assigned to the State of Michigan, Family Independence Agency through Unisys Corporation to upgrade the computer holdings of the FIA.
•Added RAM, larger hard drives and copied files for users.
8/1997 - 8/1998 TEKSYSTEMS, Aerotech, Livonia, MI - Technical Instructor/Contract Consultant
Assigned to La-Z-Boy Inc., Monroe, MI
•Year 2000 (Y2K) evaluation Team Lead at La-Z-Boy Inc.
•Researched and tested local computer holdings of the corporate offices for compliance to Y2K standards.
•Recommended changes and upgrades to reach the Y2K standards.
•A+ certification instructor.
•Instructed new employees of Techsystems to prepare for the A+ certifications tests prior to starting new contracts.
•Taught techniques in installation and troubleshooting of computer systems.
•Taught 125 students while maintaining a 97% pass rate.
7/1981 - 8/1997 UNITED STATES NAVY - Arabic Linguist and Analyst/Computer Systems Manager
12/1972 - 12/1976
•Completed 20 years of service in August 1997 (retired). The last 10 years as a line supervisor, lead technician and Computer Support Manager.
•Database manager for multi-system technical database facility out of Rota, Spain.
•Section supervisor of traffic analysts, technicians and operators.
•Directed over 25 persons during four-year tour.
•Courseware developer and instructor for computer assisted instruction for technical side of Navy job.
•Received several awards during my tours, including the Joint Service, Navy and Air Force Achievement Medals.
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