Operations Manager Fuel Station Excellence

Curriculum Vitae – Edward Karsten

Personal Information

• Full Name: Edward Karsten

• Email: *************.**@*****.***

• Telephone: 076-***-****

• Address: 15 Henriana Flats, 668 Steve Biko Road, Gezina, Pretoria, 0031

• Identity Number: 890*********

• Date of Birth: 13 April 1989

• Age: 34

• Gender: Male

• Nationality: South African

• Ethnicity: White

• Home Language: Afrikaans

• Other Languages: English

• Marital Status: Married

• Driver’s License: Code 10

Employment History

1. HJ Bosch & Seun’s

Period: 30 December 2008 – 30 July 2010; 01 September 2011 – 31 March 2013 Responsibilities: Clerical duties, systems management, night shifts Reference: Miss Celest van Dalen – 076-***-****

2. Total Garage Wonderboom South (Multi Motors)

Period: 02 April 2013 – 08 July 2019

Position: General Manager

Responsibilities: Oversight of operations, staff management, customer service, financial administration

Reference: Martin Geerdink (Owner) – (012-***-**** Reason for Leaving: Resigned

3. Engen Menlyn North (Estador Twee en Twintig)

Period: 14 July 2019 – 19 September 2022

Responsibilities: Operational management, staff supervision, customer relations, financial oversight

Reference: Miss Jone van Huissteen (Manager) – 071-***-**** Reason for Leaving: Resigned

4. SmartWaste – Waste Management Company

Period: 24 January 2024 – Present

Responsibilities: Operational management, staff coordination, compliance, customer service

Reference: Derek Hendrikz – 082-***-****

5. Astron Garage Sefako Magato

Period: 28 December 2024 – Present

Position: Garage Manager

Responsibilities: Full operational management of garage services, staff leadership, customer service excellence, financial administration Reference: Available upon request

Education

• Matric (2007)

Subjects: Afrikaans, English, Mathematics, Geography, History, Agricultural Science, Computer Training

• Computer Proficiency:

Microsoft Office Suite (Word, Excel, Access)

Professional Profile

• Skilled in creating and managing staff rosters

• Strong leadership in employee management, motivation, and performance optimization

• Experienced in scheduling, supervising, and directing staff to achieve organizational objectives

• Proficient in customer service, conflict resolution, and problem-solving

• Knowledgeable in fuel ordering, pricing strategies, and inventory management

• Experienced in supervising merchandise displays and achieving profit targets

• Skilled in financial administration including cash handling, deposits, debtors/creditors management, and payroll

• Strong background in sales goal setting, theft prevention, and revenue maximization

• Experienced in training, coaching, and performance management of staff

• Knowledgeable in human resource management, compliance, health and safety standards

• Familiar with licensing requirements and legal regulations

• Practical knowledge of the Motor Industry Bargaining Council References

• Miss Celest van Dalen – 076-***-****

• Martin Geerdink – (012-***-****

• Miss Jone van Huissteen – 071-***-****

• Derek Hendrikz – 082-***-****

• Additional references available upon request

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