Administrative Professional with Diverse Experience and Remote Focus

JOAN ARMSTRONG 408-***-****

Email: *********@******.***

Profile Highly versatile Administrative Professional and Executive Assistant with over 20+ years of experience providing efficient, quality support across diverse sectors including tech, healthcare, and nonprofit. Proven ability to manage complex projects, optimized workflows, and served as a professional point of contact for high-level management, clients, and media. Fluency in MS Office Suite and Windows environments, maintaining a calm, professional demeanor while handling high-pressure situations. Seeking a REMOTE position in a customer service capacity.

Experience Remote Phone Advisor, Buckwood Communications, Reno NV (2000)

• Strategically managed client interactions, employing active listening and sound judgment to maximize call duration and increase revenue generation based on a per-minute billing structure. Provided high- quality, sustained support, directly contributing to positive client satisfaction and retention. Word Processor Specialist, California State Automobile Association (AAA) San Francisco, CA Successfully managed high-volume correspondence and calls Served as a primary communications interface for print and broadcast media representatives, interacting with membership and advising as necessary or escalating specific issues when necessary. Executed successful high-volume mail merges within deadlines by setting up and managing databases. Secretary/Clerical, San Jose Area CA

Program Contractor & Temporary Administrative Professional

• Deployed and managed administrative and technical support functions for executive and technical teams across 15+ Silicon Valley companies including Intel, AMD, Santa Clara Valley Water District, Westinghouse, O'Connor Hospital, Western Digital and more

• Mastered and utilized a multitude of skills within diverse corporate environments - this especially resulted in the need to be versatile and resourceful

• Executed a full spectrum of support responsibilities. Program Clerk, Rehabilitation Mental Health, Sunnyvale, CA

• Maintained strict client confidentiality, managing sensitive records and communications in full compliance with HIPAA laws and government regulations.

• Provided versatile support to therapeutic staff, managing crisis situations and daily interactions with clients and families..

Education Piedmont Hills High School, San Jose, CA — Diploma West Valley Community College, Saratoga, CA

San Jose City College, San Jose, CA

Advancement Training Center CETA Program, Santa Clara, CA - Certificate of Completion. Special Skills Technical Skills: MS Office Suite (Word, Outlook), Windows 10 Chrome, Safari, Edge, Databases Administrative Skills: Workflow Optimization, Calendar Management, Expense Reporting, Interpersonal Skills: Professional Communication (Written & Verbal), Customer Interface, Active Listening, Conflict Resolution, Confidentiality, Collaboration

• Expert communication skills (written/verbal), maintaining a professional telephone manner and calm under pressure while managing high-volume calls.

• Technologically proficient in MS Office Suite (Word, Excel, Outlook), Windows 10, and various browsers.

• Primary point of contact for high-volume customer interface; coordinated special events and projects requiring multi-party collaboration.

• Demonstrated outstanding organizational skills and sound judgment; effectively managed challenging situations while taking the initiative to simultaneously serve as the organizational representative

(receptionist). Experienced working in an acute hospital as well as a mental health treatment facility.

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