Multilingual General Manager with 8+ Years Customer Service

Jose Herrera Professional Summary

General Manager

I am a bilingual restaurant management professional with over

five years of experience leading high-volume operations.

Personal Information

Proficient in P&L analysis, team building, and employee training, I

720-***-**** enjoy developing strong teams, engaging with customers, and

[email protected] driving sales through efficient, customer-focused leadership.

Denver, United States

Skills

Languages (e.g., Bilingual or

Work Experience

Multilingual)

General manager, Marco’s Pizza, Westminster, Colorado

February 2023 - September 2025

Sales

Communication

Event Planning

As General Manager at Marco’s Pizza, I oversaw all aspects of

Conflict Resolution daily restaurant operations in a high-volume environment.

Responsibilities included employee scheduling, inventory control,

and equipment and facility maintenance to ensure operational

efficiency and brand standards. I analyzed P&L statements to

Languages manage labor, food costs, and profitability while driving sales

growth. I led local store marketing initiatives and ensured

exceptional customer satisfaction by personally responding to

Spanish

guest concerns and conducting follow-up callbacks. I recruited,

trained, and developed all employees, fostering a motivated,

well-trained team focused on service excellence and consistent

results.

General manager, Papajhons, Denver

April 2021 - March 2023

As General Manager at Papa John’s, I managed daily operations

for a high-volume restaurant, ensuring consistent quality, speed,

and customer satisfaction. I was responsible for employee

scheduling, labor management, and staffing to support peak

business demands. I conducted regular P&L reviews to control

food and labor costs, improve profitability, and drive sales

performance. I led hands-on training for pizza production, food

safety, and customer service standards. Additional

responsibilities included inventory management, team

development, and maintaining brand compliance while fostering

a fast-paced, team-oriented work environment.

Education

Associates in art and science, Metro state, Denver

June 2010 - October 2012

Studied and work towards my associates, inarch and science

need about three credits to complete that

High school diploma, Bryent street, Denver

January 2007 - May 2010

Studied in my general studies received my high school diploma

Courses

Serve safe

June 2022

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