Customer Support & Office Operations Specialist

Latrice Allen

McDonough, GA 678-***-**** **************@*****.***

Professional Summary

Highly organized and customer-focused professional with over 6 years of experience in office management, dispatching, and administrative support. Proven track record of delivering exceptional customer service and resolving issues efficiently, with a focus on driving customer satisfaction. Skilled in problem-solving, communication, and cross-functional collaboration. Seeking to leverage strong B2C experience, attention to detail, and ability to manage high call volumes in a fast-paced environment as a Customer Support Specialist.

Skills

Customer Support & Resolution Clerical Support Office Organization Payroll Processing Budget Administration Strategic Planning Scheduling Client Information Management High-volume call handling Creating Skill Acquisition Environments Functional Communication Development Peer Interaction Facilitation School Readiness Promotion Data Entry Workflow optimization Billing & Pricing Inquiries

Professional Experience

Office Manager / Dispatcher/Customer Service Manager

Osmo Enterprise LLC - McDonough, GA

March 2015- June 2025

●Managed high-volume inbound customer inquiries, maintaining a calm and professional demeanor when resolving customer issues, enhancing overall satisfaction.

●Processed and fulfilled customer requests and tracked orders, ensuring timely updates and delivery information to clients.

●Utilized internal systems to maintain customer profiles and manage accounts with 100% accuracy.

●Investigated and resolved shipping, order, and billing issues, providing quick and efficient solutions to ensure customer loyalty.

●Provided front-line support, redirecting specialized inquiries (such as technical support) to the appropriate teams for follow-up.

●Developed and implemented improved filing and document management systems, boosting efficiency in administrative operations.

●Led the recruitment and mentoring of office personnel, fostering a culture of skill acquisition and professional development.

Office Manager

Pain Management Clinic - Stockbridge, GA

June 2012 - March 2018

●Supervised daily office operations, responding to high call volumes and providing assistance to patients regarding billing, scheduling, and general inquiries.

●Managed and resolved customer complaints with urgency and care, escalating complex issues when necessary to ensure positive outcomes.

●Coordinated with cross-functional teams, including medical and billing departments, to streamline workflows and enhance patient experience.

●Maintained detailed patient records, tracking and updating data as needed for billing, appointments, and insurance.

Medical Assistant

Associate Degree

Bauder College 2012

Certifications

State of Georgia Life Insurance License

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