Experienced Dispatch and Routing Specialist with 20+ Years in Customer

Jennifer Williams

Routing, Dispatch Quality Control Tullahoma, TN 37388

**********@***.*** 931-***-****

Routing Dispatch and Logistics

Customer Service Agent Specialize in Customer Service and Quality Assurance 20+ years in customer service

Experience in customer service, quality assurance, employee management, working in an at home environment

Promoted from sales associate to department manager

Skills and Accomplishments

09/2000- Received certification in Adobe Photoshop for local newspaper with which I was employed.

04/2011- Completed some college coursework in pursuant to degree in Business Administration.

03/2002-Pres. Successfully run household of seven children and husband.

Work Experience

Dispatcher/Routing Coordinator Volt/DIRECTV/AT&T - Tullahoma, TN September 2014 to July 2025 Modify technician work orders, process payments, customer service, data entry, dispatching and routing for technicians, outbound calls to customers to verify appointments and reschedules, cancelling/creating work orders, comply with fcc regulations and legal disclosures

Resident Assistant (RA) Emeritus - Tullahoma, TN June 2014 to September 2014

Assist residents with showers, incontinent care, serve supper Accomplishments I have constant impact. My residents love me and some have said I am their favorite RA. Skills Used Customer service, compassion, respect, confidentiality

Carhop/fountain Sonic Drive-in - Tullahoma, TN February 2014 to April 2014

Customer service, prepare drinks, replace items used, deliver orders to cars with smile, take orders through speaker. Skills Used Customer service, patience, working in a fast paced environment

Stay at Home Mom Tullahoma, TN August 2013 to February 2014

Ceo, nurse, taxi driver, maid, chef, tutor, financial planner, etc.

Customer care Alpine Access/SYKES - Denver, CO April 2011 to August 2013 Customer service professional: Statement reconciliation, remove fees, coach newer employees on policy and procedure, resolve disputes, input phone payments. Customer service representative

West At Home - Omaha, NE January 2010 to March 2011

Explain billing statements, input phone payments, troubleshoot cable devices, assist customers with installation and set up.

Quality Technician High Caliber Services - Cookeville, TN June 2007 to August 2009 Cookeville TN

Quality Tech: Detect defects in TIER 1 manufacturing environment, maintain ISO 900 paperwork, manage other employees, provided accurate and timely reports to management of findings.

Server/ Bartender Cortner Mill Restaurant - Normandy, TN April 2006 to July 2007 Provide customer service, set up bed and breakfast for special occasions, provide service for dining room.

Industrial employee Randstad - Tullahoma, TN January 2007 to May 2007

Worked as production line/ assembly employee. CEO Stay at home mom - Tullahoma, TN September 2001 to April 2006 business manager, taxi service, chef, nurse, laundry service, maid, etc.

Accounts Receivable clerk Tullahoma News and Guardian - Tullahoma, TN August 2000 to September 2001

Receive and apply payments to correct accounts, bill customers for outstanding invoices

Paginator: used desktop publishing to layout newspaper pages, burned plates for newspaper print.

Hostess Western Sizzlin - Tullahoma, TN May 1999 to August 2000

Provide customer service for customers, clean tables, seat incoming customers.

Meat Wrapper Bob's Foodland - Tullahoma, TN May 1998 to August 1999

Meat wrapper: wrap meat by means of shrink wrap and heat, rearrange display so that freshest products are in front, remove out of date products.

Department manager Goody's Family Clothing - Tullahoma, TN June 1997 to March 1998

Manage other employees, display departments for optimal sales, take daily deposits to the bank, perform store closing and opening duties.

1993-1997 Stay at home mom

Clerk/Cashier Twins Pizza - Winchester, TN August 1991 to July 1992

Run cash register, take orders, minimal cleaning

Degrees GED 1997 Education High school diploma Skills • Microsoft Windows • Citrix

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