Customer Service Leader with Clerical Expertise
Resume:
CAROL REEVES
Buford, GA *****
***********@*****.***
Willing to relocate to: Lawrenceville, GA
Authorized to work in the US for any employer
Work Experience
Lead server/ catering manager
The Flying Biscuit Cafe-Buford, GA
July 2024 to Present
• Collaborate with kitchen staff to ensure timely delivery of food orders and maintain high levels of customer satisfaction
• Develop and maintaining relationships with regular customers, resulting in increased repeat business by 20%
• Mentor/train new servers on best practices for delivering excellent service while maintaining efficiency during busy shifts
• Demonstrate strong leadership skills by overseeing daily operations of the restaurant during absence of management team
• Increased overall sales revenue by 35% through suggestive selling techniques and promoting daily specials to customers
• Serve as a liaison between front-of-house staff and management team to address any operational issues or concerns
• Train staff on proper handling of cash transactions to minimize errors or discrepancies at end-of-shift reconciliation process
• Closely monitor inventory levels for bar supplies, anticipating needs based on historical data analysis
• Maintain a clean and organized work area, adhering to health and safety regulations at all times
• Assist in the preparation and presentation of food for catering events, ensuring high quality and timely delivery
• Provide exceptional customer service during catering events by promptly addressing client requests and concerns
• Manage inventory of catering supplies and ingredients to ensure availability for upcoming events
• Ensure proper storage of leftover food following health code regulations to minimize waste
• Work closely with event planners or clients to finalize details such as menu selections or special dietary needs prior to the event date
• Handle cash and credit card transactions with accuracy and efficiency. Private Caregiver
Private/Pulmonology-Buford, GA
September 2023 to July 2024
• Provide optimal care to patient in the comfort of their home
• First aid and safety
• Administer medication specifically lung related
• Daily breakdown and building of breathing machines such as Tyvaso and nebulizer
• Food preparation
• Maintain all patient documents and paperwork
• Assist with all bathing/grooming/toileting needs
• Clean and sanitize living area
• Closely monitor all necessary vitals
• Closely monitor any changes in patient's physical and mental health
• Determined specific needs and provided most appropriate levels of services for patient well-being
• Provide safe transportation
• Provide mobility support
• Practice patience and compassion in the most challenging of situations Customer Service Manager
Sprouts-Buford, GA
May 2022 to September 2023
• Delivered quality service for routine questions and service complaints
• Evaluate and authenticate returns, exchanges and voids
• Delivered continuous training to associates such as register training, item tagging, product ordering, and bookkeeping
• Prioritized and delegated daily work tasks
• Created employee work schedules
• Reviewed inventory levels and ordered supplies to keep products in stock
• Completed opening, closing, and shift change functions
• Prepared shift financial reports
Human Resourse/District Trainer
Waffle House-Buford, GA
November 2015 to April 2022
• Trained future employees and had a 98% employee retention rate
• Trained front-of-house staff on restaurant policies and procedures, guest service techniques, and communication skills
• Conducted server/management training for entire district
• Guided new hires through orientation and on-boarding and explained documentation requirements
• Conducted employment verification and background investigation to facilitate hiring process
• Prepared employee schedules
• Created, organized, and maintained employee personnel files
• Assisted with planning, organizing and coordinating company events
• Posted job announcements and pre-screened applicants to candidates for available positions
• Completed thorough opening, closing and shift change functions to maintain operational standards each day
• Investigated and resolved complaints regarding service, food quality, and accommodations
• Directed and coordinated restaurant activities to ensure optimal customer service Department Manager
ARS/Autonation Mall of Georgia Toyota-Buford, GA
July 2013 to November 2015
• Supervised over 15 full-time and 20 part-time employees
• Grew department's team from 10 to 30 employees by hiring and training talented individuals
• Performed opening and closing duties as part of management team and handled cash management
• Worked closely with sales associates to complete tasks, such as delivering vehicles to customers and scheduling detailing
• Handled shift overstock, restocking, and inventory control
• Prepared weekly schedules
Education
English Composition (Associate of Arts)
Georgia Gwinnett College-Lawrenceville, GA, US
Skills
• Administrative experience - Administrative experience (11-15 years)
• Employee Orientation (10+ years)
• HIPAA
• Restaurant experience
• Communication skills
• Medical Scheduling (5 years)
• Filing
• Cash register
• Technical Proficiency
• Mail processing
• Documentation review
• Front Desk (10+ years)
• Invoice processing
• Event planning
• Human Resources (2 years)
• Guest Services (10+ years)
• Serving (10+ years)
• Project coordination
• Medication Administration (7 years)
• Customer inquiry handling
• Customer service
• POS (10+ years)
• Report preparation
• Sales
• Medical billing
• Data entry
• Medical office experience
• Zoom
• Insurance verification
• Record keeping
• Medical Imaging (5 years)
• Appointment scheduling
• Payroll (5 years)
• Caregiving (10+ years)
• Team management
• Order entry
• Computer skills
• Retail management
Certifications and Licenses
Medical Office Administration
January 2004 to Present
driver's license
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