IT Hardware Administration & Consulting

IT HARDWARE ADMINISTRATION & CONSULTING

Demi Babatunde

PROFILE

Dedicated IT Specialist with extensive experience in technical support, system integration, and troubleshooting. Skilled in delivering secure and reliable solutions to both on-site and remote users. Seeking a role to apply my expertise in user support, system management, and problem resolution.

SKILLS

• Proficient troubleshooting of hardware (PC, Mac, Windows, iOS) and software systems

• Familiarity in managing user identities, system configurations, and endpoint devices.

• Proficient in Microsoft 365 and GSuite tools.

• Hands-on experience with diagnostic tools, system installations, and secure equipment deployment.

• Strong communication skills, ensuring technical solutions are clear to non- technical users.

• Experience with IT ticketing systems and equipment inventory management.

• Knowledge in information security, PCI-DSS NIST 800-53, threat management.

• Vulnerability Management using tools such as Qualys, QRadar, Splunk and Microsoft Azure

• Other Skills: Project Management, Customer Service, Continuous Learning, Team Building

CERTIFICATIONS

• Google Cybersecurity Professional Certificate

• Qualys Vulnerability Management & PCI Compliance

• Amazon AWS Databricks Lakehouse Fundamentals

• Risk Management Framework (RMF) for Systems & Organizations by NIST

• FEMA ICS100: Incident Command Systems Certification

• ITIL 4 Business of Information Technology Certificate (Expected Dec 2025)

• CompTIA A+ and Security + (Expected by Jan 2026)

• DoD Secret Security Clearance (Active since Oct 2021) 1711 VONNIES VIEW CT WOODBRIDGE, VA 22192 484-***-**** ****.*********@*****.*** EXPERIENCE

SENIOR ENGINEERING AIDE LOCKHEED MARTIN – MANASSAS, VA 2021 – PRESENT

• Providing technical support to the U.S. navy clients, troubleshooting and maintaining secure systems.

• Implementing and maintaining IT security solutions, ensuring compliance with government standards.

• Lead on-site diagnostics and hardware troubleshooting to maximize system uptime.

• Collaborating with teams to resolve complex technical issues, enhancing system reliability.

IT SPECIALIST & CONSULTANT SELF-EMPLOYED

2018 – PRESENT

• Delivering technical support to 2-5 small businesses (i.e. financial firms, law offices, floral shops, ) and non-profit organizations (i.e churches) as well as individual customers on a monthly basis, focusing on hardware diagnostics and system optimization.

• Deploying and maintaining secure network systems, including remote configurations and user management.

• Providing tailored solutions to client needs, ensuring operational efficiency and satisfaction amongst 95% of my clients.

• Utilizing remote access softwares such as Splashtop and Chrome Remote Desktop to telework with clients in other states.

PC WARRANTY TECHNICIAN WORLDWIDE TECH SERVICES – KING OF PRUSSIA, PA

2021

• Conducted hardware diagnostics and repairs for PCs and peripherals, improving system longevity.

• Partnering directly with HP, Dell, and Lenovo’s remote support team to provide direct assistance to an average of 5-8 customers daily.

• Engaged in bi-weekly meetings with my superiors and our external shareholders on work updates, and new certification opportunities.

• Troubleshoot and resolve software issues, ensuring security and optimal performance.

• Documenting and managing service requests, parts inventories streamlining workflow and customer follow- up using Sharepoint and a web-based proprietary ticketing system

PROJECTS AND ACHIEVEMENTS

1. U.S. Navy Submarine Network Integration: Led the design and integration of both physical and virtual networks for a U.S. Navy submarine program, ensuring the network adhered to high-level security and protocol standards. 2. Real-Time System Design: Collaborated on a project involving network design for real-time systems, optimizing the network for high bandwidth and low latency performance in mission-critical environments. 3. Defense System Testing & Validation: Conducted integration and testing of networks for defense systems, ensuring compliance with DoD standards and providing documentation to validate the success of network deployments. 4. Physical & Virtual Network Integration for Surface Ships: Contributed to a project integrating physical and virtual networks for the U.S. Navy's surface ship program, ensuring secure and efficient communication across subsystems.

5. AIG Shields Up: Cybersecurity virtual experience program

• Completed a cybersecurity threat analysis simulation for the Cyber Defense Unit, staying updated on CISA publications.

• Researched and understood reported vulnerabilities, showcasing analytical skills in cybersecurity.

• Drafted a clear and concise email to guide teams on vulnerability remediation.

• Utilized Python skills to write a script for ethical hacking, avoiding ransom payments by bruteforcing decryption keys.

6. Tata Cybersecurity Security Analyst Job Simulation

• Completed a job simulation involving identity and access management

(IAM) for Tata Consultancy Services, collaborating with a Cybersecurity Consulting team.

• Acquired expertise in IAM principles, cybersecurity best practices, and strategic alignment with business objectives.

• Delivered comprehensive documentation and presentations, showcasing the ability to communicate complex technical concepts effectively. 7. Mastercard Cybersecurity virtual experience program

• Completed a job simulation where I served as an analyst on Mastercard’s Security Awareness Team

• Helped identify and report security threats such as phishing

• Analyzed and identified which areas of the business needed more robust security training and implemented training courses and procedures for those teams.

8. Cloud Security Bootcamp — Thinkcloudly (5-Day Intensive)

• Applied AWS security best practices across IAM, MFA, VPC segmentation, and least-privilege principles to harden cloud environments.

• Configured and integrated AWS Security Hub for centralized monitoring, automated threat detection, and cross-service visibility.

• Performed hands-on cloud defense labs involving log analysis, vulnerability identification, alert triage, and remediation.

• Strengthened SOC-relevant skills such as cloud incident response, threat hunting, and continuous security monitoring.

• Earned Certificate of Completion demonstrating proficiency in AWS cloud security tooling and architecture.

9. Linux: Beginners to Intermediate — Thinkcloudly

• Mastered Linux fundamentals including directory navigation, file management, permissions, and core command-line utilities.

• Developed Bash scripting capabilities to automate routine administrative tasks and streamline server operations.

• Gained hands-on experience using PuTTY, WinSCP, and terminal workflows for remote access and secure server management.

• Built foundational skills for Linux system administration, DevOps workflows, and cloud-based infrastructure support.

• Earned Certificate of Completion for intermediate-level Linux operations and shell scripting.

EDUCATION

- Montgomery County Community College – Blue Bell, PA Associate of Science in Engineering Sciences (2016)

- Western Governors University — Milcreek, UT

Bachelor’s of Sciences in Information Technology (2025-Present)

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