Operations & Client Experience Leader with AI Valorization
Resume:
Assistant Manager
Samba Montclair, Montclair, NJ Sep 2023 – Nov 2025
• Responsible for daily operations, leading service, inventory, and vendor relations.
• Implemented process improvements that increased efficiency, reduced costs, and enhanced client satisfaction in a fast-paced hospitality environment. Sales & Operations Lead
Metro by T-Mobile, Boston, MA Jan 2015 – Jul 2022
• Responsible for store operations, sales targets, and team performance.
• Consistently exceeded revenue goals and improved customer retention.
• Business Operations Client Experience Process Optimization Producer
C+E (Criadores de Experiências), São Paulo, Brazil May2009 – Nov2014
• Led the production of high-impact brand activations and seasonal retail experiences.
• Coordinated teams and vendors to deliver on time and within budget.
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www.linkedin.com/in/jrhostins
Operations and Client Experience Specialist with over a decade of success in retail, hospitality, and experiential design. Skilled in team management, process optimization, and vendor relations. Proven track record of exceeding sales targets at Metro by T-Mobile, streamlining restaurant operations, and delivering large-scale brand installations in Brazil. Trilingual (EN/PT/ES) and passionate about leveraging AI and investment knowledge to drive data-informed decisions.
• Business Operations
• Process Optimization
• Budgeting
• Inventory & Vendor Management
• Team Leadership & Training
• Client Service & Experience Design
• Financial & Investment Analysis AI
• Trilingual Communication (EN/PT/ES)
• Artificial Intelligence
• Investment Markets
• Leadership Development
• Project Management Technologist in Management Processes Centro Universitário Internacional UNINTER – Graduated: 2025
• Coursework in Business Administration, Strategic Planning, Finance, Marketing, and Operations
• Selected as Global Student Ambassador (2023–2024), representing UNINTER in International Business-focused programs and global academic exchange.
• Active participation in AI and Investment studies, University Extension – Investment Foundations Certificate Centro Universitário de Tecnologia de Curitiba – UNIFATEC Jun 2024 – Aug 2025
• 260-hour program certified by the Brazilian Ministry of Education (MEC).
• Investment Foundations Cert.
Unifatec – Issued Jun 2025
• Sustainable Finance Taxonomies
UN CC:Learn – Issued Jul 2023
Renato Goncalves Junior
Business Operations Client Experience Process
Optimization
2346 Whitman St, San Diego, CA
• Focused on financial markets, investment vehicles, risk management, and wealth planning.
• Strengthened analytical and decision-making skills to support long-term professional growth.
• Business Analysis for Accountants
Unova – Issued Jan 2023
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