Operations & Customer Service Supervisor
Resume:
**/**** - **/**** *********** Floorperson
RL Jones Custom House Brokers, El PasoEl paso, TX
Production Supervisor Duration: 1 year
Supervised daily production processes to ensure efficiency, quality, and adherence to timelines.
Managed and trained staff, enhancing team performance and improving internal operations.
Monitored production schedules and ensured all targets were met while maintaining high standards.
Production Leader Duration: 6 months
Coordinated and led a team to achieve production goals within set deadlines. Assigned daily tasks, monitored performance, and ensured proper inventory management.
Supported the implementation of process improvements to increase operational efficiency.
Customer Service Representative Duration: 1.5 years Provided direct customer service, managing inquiries, resolving complaints, and delivering effective solutions via phone and email. Handled order processing, service follow-ups, and ensured customer satisfaction through timely support and clear communication. 01/2021 - 04/2021 Health Provider
Girling Health Care Inc, Humble, TX
Assisted elderly individuals with domestic tasks and personal care. Helped manage daily tasks, ensuring a clean and safe environment for the residents. Provided emotional and physical support to seniors, enhancing their quality of life. 11/2015 - 11/2018 Independent Sales Representative Self-Employed / Freelance, El Paso, TX
Sold cleaning supplies to individuals and businesses, providing product knowledge and recommendations to meet customer needs. Managed inventory, orders, and deliveries while building and maintaining positive relationships with clients.
Handled sales transactions, including cash handling and record-keeping. Developed strong communication and customer service skills through direct sales and follow-up with clients.
Abigail Lopez
El Paso, TX
Phone: 915-***-****
Email: *********@*****.***
Objective
Dedicated and hardworking professional with experience in leadership and team coordination, seeking a position where I can apply my strong work ethic, team management skills, and hands-on experience to contribute to a productive and efficient work environment. Ability Summary
Skilled in fostering teamwork, improving processes, and ensuring safety and quality standards are met, leading teams and improving production efficiency. Adept in quality control and procedures. Great problem-solving and communication skills in spanish but can understand and communicate in English as well. Efficiently prioritize tasks and meets deadlines. Managed and tracked weekly pending jobs for team leads using a logbook to ensure task completion. Stayed in compliance with safe work environment by following regulations and taking courses.
Employment History
03/2025 Health and Safety Fire Safely Training and Planning Alison.com
Occupational Licenses, Certificates and Training
Detailed References
Kimberly Flores, Human resources
RLJones
TX
*.******@******.***
Miguel Herrera, manager
RLJones
Guadalupe Zamora
Searchable Items
Desired Occupation
First-Line Supervisors of Production and Operating Workers Desired Salary
$19.25 hourly (Approx. $40,000 annually) or more
Desired Job Location
El Paso County, Hudspeth County
Desired Job Type
None Specified Days : None Specified Shifts : None Specified Employment Type : Any Full or Part Time : Any Willing to Travel : No Willing to Relocate : No Willing to Telecommute : No Drivers License
None Specified
Security Clearance
No Clearance
Job Skills
127 skill(s)
Tools and Technology
178 Technology 14 Tools
Typing Speed
40 + wpm
Language/Proficiency
English / Well
Spanish / Very Well
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