Customer service management, inventory, leadership.

SUMMARY

PROFESSIONAL EXPERIENCE

EDUCATION

SKILLS

REFRENCES

*******************@******.***

ALY BALDWIN 951-***-****

Highly motivated natural leader with 6 Years of leadership in the hospitality industry. My skills include trouble shooting, communication, motivating others to finish the task at hand in an excellent fashion. I work well with others and I am able to meet goals in a timely manner with limited supervision. I strive to work efficiently and always perform at a standard of excellence.

2017-2018

Guest Services- Shift Lead

Working through a team to ensure all guest needs were met. Providing Sales goals and helping the team achieve the daily goals. Working with the General Manager to provide an accurate and organized inventory.

2018-2020

Operations Team Lead

Coming up with quick and effective resolutions to ensure the guest experience is up to par.

Leading by example and establishing relationships with over 200 associates. Updating, creating and training a Standard of Operating Procedure for a International Company.

High School Diploma

Great communication skills; written

and verbal.

Can think creatively and efficiently

Works well with different

personalities and minimum

supervision.

Familiar with the latest trends

Microsoft skills.

Management/ Leadership

experience amongst all ages.

Topgolf (Allen, TX)

Allen High School

2017-2023

TABC

Texas Food

Handlers

California Food

Safety

Ryann Reder - 805-***-****

Robert Eklund-757-***-****

Jessica Williams- 951-***-****

2020-2021

Team Lead over Facilities team

Managed and delegated building projects such as venue repairs and upgrades .

Managed a team to maintain Covid-19 Safety protocol. Dodies Cajun Place

2021-2023

Lead Server / Assistant Manager

Developed a training program for front of house employees Maintained an appropriate schedule for events surrounding the area. Hobby Lobby

2025-Present

First Baptist Church of Allen

Handled and resolved customer inquiries and complaints with professionalism and empathy, ensuring timely and positive resolutions Provided frontline support by answering phones, assisting with pricing questions, and guiding customers through store policies and procedures Collaborated with and supported a team to maintain smooth operations during high-volume periods, prioritizing customer satisfaction and efficiency Planned and led youth programs and camps for ages 8-18, adapting lessons for diverse groups

Organized office operations, managed inventory and oversaw supply ordering.

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