Analytical Technical Support Engineer with API & SQL Expertise
Resume:
Christopher Bullock
Loganville, GA *****
********@*****.***
Professional Summary
Analytical Technical Support representative adept at resolving complex network issues. Critical thinker who addresses customer support issues quickly and consistently exceed performance standards. Level headed and calm in stressful situations with excellent people skills.
• Proficient Troubleshooter
• Ecommerce Knowledge
• Web Design Experience
• SQL Server Experience
• Proficient in API Mobile Platforms
• Experienced in System Integrations
• Quality Focused / Proactive Financial Industry Experience 10 plus years
• Windows 7, Windows 10
• Word, Access, Excel, Power Point
• Service Desk Ticketing through Heat and Jira.
• Familiar with Firstdata, Paymentech, and TSYS platforms
• Created API scripts using Python Code.
• Worked on Linux and Android OS.
• Read logs device logs for testing and identifying issues
• Worked with Castle devices, Verifone, Ingenico, NCR registers, Aloha systems, Revel systems, support and unstall
• Uber/Lyft/Doordash customer and package delivery. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Technical Support Engineer
Castles Technology-Kennesaw, GA
January 2021 to April 2025
• Provided phone support, remote support, and onsite support.
• Assisted developers with testing and creating new devices and software applications.
• Created scripts using Python Code to import customer devices into terminal management system.
• Assisted with device certification in reference to device operations and communications.
• Worked with GPRS.
• Worked with API’s
• Provided onsite training for devices and terminal management systems.
• Worked with android studios OS.
• Worked with Linux OS
• Assisted customers with device integration.
• Loaded customer and distributor keys for customer device downloads.
• Assisted RMA department with trouble shooting and fixing defective equipment.
• Did onsite installations.
• Provided training to new technicians.
APPLICATION SUPPORT SPECIALIST
SECURITY CORPORATION INTERNATIONAL-Houston, TX
November 2019 to January 2020
• Provide technical support to Beacon application system for pre funeral arrangements.
• Assist with processing credit card payments using Ingenico and API systems
• Assist with locating and voiding payments using Payment Mate
• Technically assist via LOGMEIN with installing and syncing applications
• Assist with process improvements, systems integrations and BCP efforts
• Perform application management activities as assigned
• Clean cache files
SENIOR TECHNICAL SUPPORT ANALYST
MAINSTREAM MERCHANT SERVICES-Atlanta, GA
February 2012 to June 2018
ATLANTA, GEORGIA
• Provided thorough support and resolutions for merchants/sales agents installing POS systems
• Located missing payments due to batch errors, platform errors and equipment replacement
• Supported access points, hardwired and WIFI networks
• Integrated web based applications to gateways
• Worked with Windows Deployment Service setting up Operating Systems in remote environment
• Worked with Android and IOS phone based applications supporting mobile readers
• Assisted with QA and product development testing new products in Beta
• Provided database support in Revel POS systems, Mobile three systems
• Executed data migration of customer information from old systems and databases to new systems and databases
• Built strong relationships with product and sales team, coach, evangelize and market internally and externally for API products
• Supported Ingenico, Verifone, Clover, Revel, Aloha, Ruby, Gilbarco, FD130, Schlumberger, Authorize.net gateway, Windows, Apple.
• Set up various printers to PC registers, serial, wireless, and Bluetooth
• Trained new employees, sales agents, and merchants LEVEL II TECHNICAL SUPPORT ANALSYT
WORLD PAY-Atlanta, GA
March 2007 to February 2012
ATLANTA, GEORGIA
• Provided thorough support and problem resolutions for merchants and sales agents installing and maintaining VAR POS systems
• Provided support locating missing payments due to batch errors, platform errors and equipment replacement
• Integrated web based applications to gateways
• Supported products: Ingenico, Verifone, Aloha, Ruby, Gilbarco, FD130, Schlumberger, Authorize.net gateway, and Virtual terminals.
• Worked with Android and IOS phone based applications supporting mobile readers
• Assisted with QA and product development testing new products in Beta
• Assisted with setting up WEX fleet and Voyager Fleet accounts
• Executed data migration of customer information from old systems and databases to new systems and databases
• Supported products: Ingenico, Verifone, Clover, Revel, Aloha, Ruby, Gilbarco, FD130, Schlumberger, Authorize.net gateway, Windows, Apple.
Education
BUSINESS MANAGEMENT AND INFORMATION SYSTEMS (Bachelor's) LIBERTY UNIVERSITY
August 2014 to Present
Upper secondary education
High school diploma or GED
Trade school
Skills
• Windows Server administration
• Cost-benefit analysis (CBA)
• Video surveillance
• System administration
• Industrial maintenance
• Process improvement
• Cloud-based systems
• Antivirus software support
• Hardware support
• Software installation
• Salesforce
• Network management
• CRM system proficiency
• Automation
• Analysis skills
• Electrical diagnostics
• Azure AD
• Statistics
• Ethernet
• VPN
• Technical writing - Technical writing experience (1-2 years)
• Android support
• Ubuntu support
• Email configuration (technical support)
• Mobile device support
• JSON
• User guides
• On-site technical support
• Network hardware support
• Peripheral setup
• Python
• Equipment installation
• Firewall
• Climbing
• Flow meters
• Industrial equipment troubleshooting
• Accounting and finance experience
• Customer service
• Real-time systems
• TCP/IP
• Software maintenance
• Identity & access management
• Computer operation
• Intune
• Cable termination
• Industrial equipment repair
• Software implementation
• Microsoft Office
• macOS
• Productivity software
• Wiring and circuitry work
• Windows
• MySQL
• Facility security systems
• Cloud-based application support
• Productivity software support
• Laptop (troubleshooting support)
• Developing technical user guides - Technical user guides developed (More than 10 guides)
• IVR
• Management
• User training (technical support)
• Microsoft Word
• Schematics
• IT support
• Emergency management
• System support analyst experience
• Mainframe
• Active Directory management
• Configuration management
• IT
• Desktop support analyst experience
• Data management
• Malware removal support
• Product replacement management
• Account management
• Desktop support
• Technical documentation
• Enhance product knowledge
• Leadership
• macOS support
• Microsoft Outlook
• Team management
• Product support specialist experience
• Network monitoring
• Blueprint reading
• Network support technician experience
• Mechanical system installation projects
• Mechanical troubleshooting
• Salesforce Cloud
• Network troubleshooting
• Data recovery
• PHP
• Staff scheduling
• Mechanical knowledge
• Low voltage
• Software troubleshooting
• Technical support via video conferencing
• Supervising experience
• SCCM
• Printing
• Operations management
• Slack
• DNS
• Peripheral hardware support
• Operating system updates
• Customer support ticket management
• Operating system installation
• Network configuration
• Software support engineer experience
• Load balancing
• Database software support
• Web browser support
• Firmware
• ServiceNow
• Technical support engineer experience
• Managing budgets in a finance role
• Client services
• Storage device (troubleshooting support)
• Technical Proficiency
• Customer returns handling
• Active Directory
• Electro-mechanical components
• Forecasting
• Hardware maintenance
• Order issue resolution
• Call center management
• Remote support specialist experience
• Chrome OS support
• Mechanical systems repair
• Electrical experience
• Scripting
• Cloud service support
• Microsoft Excel
• iOS support
• Windows support
• Electrical equipment repair
• Network switching
• Cabling
• Electronic equipment testing
• Budget management
• Performance dashboard reports
• Customer support technician experience
• Hardware support specialist experience
• Performance tuning
• Technical support via webinars
• Training & development
• Performance evaluation
• Communication platforms
• Policy & process development
• Equipment malfunction troubleshooting
• Technical support via email
• Managing technical support teams - Largest technical support team managed (11-15 team members)
• Client interaction via phone calls
• Staffing management
• Change management
• Billing troubleshooting
• Network routing
• Technical support - Technical support experience (6-10 years)
• Field IT support technician experience
• Statistical analysis
• Phone communication
• Computer literacy
• Customer relationship management (CRM) systems (technically supported)
• Wireless networking
• DHCP
• Software documentation
• Custom software application support
• Financial analysis
• Help desk support experience
• Enterprise software support
• Electrical engineering
• Server hardware support
• Calibration
• Writing skills
Languages
• Bilingual
Certifications and Licenses
Driver's License
CompTIA A+
CompTIA Network+
TWIC Card
Non-CDL Class C
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