Customer Service & Claims Specialist with 10+ Years Experience

Jennifer N Chapa

Laveen Az

Cell: 602-***-****

********.*.*******@*****.***

Summary

I consider myself to be a very reliable and friendly employee, someone who quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying experience. Upbeat and flexible with over 10 years’ experience in customer service and dedicated sales rep. with over 5 years experience in the financial industry. Professional and friendly team player with a knack for building productive working relationships. Highlights

• Cash handling accuracy

• verbal skills and Computer skills

• Software experience

• Claims Adjuster

• Sales experience

• Background in banking

• Loan processing skills

• Call center experience

Work History:

Company: The sunscreen Factory

Start Date: April 2025- Current Position: Admin Support Specialist Responsibilities:

efficiently handling inbound calls, addressing questions and concerns. Provides guidance and recommendations to help customers make an informed decision on installations and products.

Also utilizing upselling and cross-selling techniques to meet sales goals. Communicate between various computer systems such as email, phone and other chat systems. Provide comprehensive support, including preparing estimate reports, handling correspondence, and organizing files.

Facilitate internal and external communications, draft memos and ensures effective information flows within the organization.

Oversee daily office operations, including managing schedules, coordinating meetings and maintaining office supplies and equipment.

Company: Farmers insurance

Start Date: November 2024-April 2025 Position: Claims Adjuster Responsibilities Include:

Investigates, confirms coverage, determines liability, establishes damages, reports status and negotiates the settlement of assigned cases.Adjusts all types of claims. Inspects damaged property and vehicles, and determines claims related damage. Estimates the cost of repair or replacement of damaged or stolen property and vehicles. Determines and reports on subrogation potential.

Answered customer’s questions and addressed problems and complaints via email, phone and other chat systems. Jennifer N Chapa

Laveen Az

Cell: 602-***-****

********.*.*******@*****.***

Company: Urban Eyes

Start Date: Feb 2023-Nov 2024 Position: Administrative Assistant Responsibilities Include:

Sell products and initiate exams to better suit the customers needs. Assists internal and external customers with issues related to eye wear, insurance, product purchases, and other matters that may arise.

Provides guidance and recommendations to help customers make an informed decision, utilizing upselling and cross-selling techniques to educate on products and services. Communicate via multiple channels while navigating multiple systems and platforms. Documents customer interactions and outcomes thoroughly within the system. Manage special item products, and ensure they are processed through all proper channels. Initiate Contact and communicate with vendors regarding product and inventory. Manage and schedule customers appointments, set reminders and updates regarding changes that may accrue.

Company: Desert Financial Credit Union

Start Date: August 2017-Feb 2023. Position: Relationship Specialist Responsibilities include:

Has a growing role in educating members on products, services, underwriting standards and cross selling techniques to promote accomplishment of corporate goals under the guidance of a manager. identifying solutions, and making recommendations that include, but are not limited to new accounts, consumer and business loans, home loans, and/or wealth management services. Manage individual performance by building and maintaining a strong referral base and pipeline of new and existing members

References:

Name: Colette Osuna

Contact Info: 602-***-****

Relation: Former Supervisor

Name: Corrina Vallejo Name: Miguel Dominguez

Contact Info: 623-***-**** Contact Info: 602-***-**** Relation: Former co-worker. Relation: Current manage

Contact this candidate