Experienced Customer Service Leader with Safety Focus

Kiara Moss

**** ****** ****** **** ** Dr SW #B*** Atlanta, GA 30311 *********@*****.*** 404-***-****

OBJECTIVE.

Experienced lead

er seeking to deliver outstanding service through focus, efficiency, and a commitment to doing whatever is necessary to get the job done.

EXPERIENCE

Roadrunner Atlanta, Georgia December 2022 – Present

Crew Leader/Lane Chief

Safely moving, staging and parking vehicles on Auction lot.

Drive vehicles through Auction sale lanes on designated sale days and in compliance with Auction.

Assist with getting vehicles operating as needed.

If necessary, inflate tires and jump start vehicles using a battery box and air tank.

Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.

Actively participate in support of all safety activities aligned with Safety Excellence.

Perform other duties as assigned by management.

Work overtime when required by business needs.

Frequent exposure to outdoor weather conditions.

Line up and park vehicles in the correct order as directed by supervisor or team leader, move vehicles as necessary, and locate "lost" vehicles.

Direct team to park vehicles in the correct order and move vehicles as necessary on Auction sales days.

Kinsmith Finance Riverdale, Georgia January 2021 – December 2022

Customer Service Representative

Manage inbound and outbound phone calls.

Identify and assess customers' needs to achieve satisfaction

Build sustainable relationships and trust with customers through open and interactive communication.

Keep records of customer interactions, process customer accounts and file documents.

Welcome customers and work to provide the best customer experience possible.

Accurately assist customers with loan application to completion.

Processing loan applications, including collecting and verifying documentation.

Reviewing loan applications to determine whether they meet minimum standards for loan approval.

Work with money – being able to reconcile a cash drawer accurately is a must!

Sprint Hiram, Georgia March 2018 – December 2020

Retail Sales Associate

Kept showroom clean and maintained neat, orderly product displays.

Built customer confidence by actively listening to their concerns and giving appropriate feedback.

Kept current on market and product trends to effectively answer customer questions.

Communicated information to customers about product quality, value, and style.

Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.

Processed all sales transactions accurately and in a timely fashion.

Walmart Lithia Springs, Georgia February 2017 – March 2018

Self-Checkout Host

Operate cash register for cash, check and credit card transactions.

Assist customers when making their purchases.

Promptly report complaints to a member of the management team.

Clean and organize the store, including the checkout desk and displays.

Welcome customers into the store and help them locate items.

Waffle House Marietta, Georgia January 2015 – January 2017

Salesperson

Took necessary steps to meet customer needs and effectively resolve food or service issues.

Recorded customer orders and repeated them in a clear, understandable manner.

Promptly reported complaints to a member of the management team.

Served fresh, hot food with a smile in a timely manner.

Communicated clearly and positively with coworkers and management.

Up-sold additional menu items, beverages and desserts to increase restaurant profits.

Scrub and polish counters, steam tables, and other equipment, and clean glasses, dishes, and fountain equipment.

Maintain clean and orderly checkout areas.

Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct.

Greeted customers entering the store to ascertain what each customer wanted or needed.

Wrapped menu item such as sandwiches, hot entrees, and desserts for serving or for takeout.

EDUCATION

Mceachern High School Powder Springs, Georgia

SKILLS

Reliable and punctual

Cash handling

Reliable team worker

Neat, clean and professional appearance

Comfortable standing for long time periods

Math and language skills

Delivers exceptional customer service

Proven leader

Engaging personality

Excellent multi-tasker

References are available upon request.

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