Senior QA Analyst with 10+ Years of Testing Expertise

PROFILE SUMMARY

Experienced Software Quality Assurance professional with over 10 years of expertise in manual and automated testing, test planning, and defect management across Agile, DevOps, and enterprise environments. I am skilled in writing and executing test cases, creating test plans, and tracking bugs using tools like JIRA and Azure DevOps. Proven ability to validate complex software systems and contribute to the development of high-quality, training-grade QA documentation for AI and machine learning initiatives. Strong collaborator with excellent communication skills and meticulous attention to detail.

PROFESSSIONAL EXPERIENCE

Over a decade of progressive experience in software quality assurance across diverse industries, with deep proficiency in both manual and automated testing.

Proficient in the full Software Development Life Cycle (SDLC) and Quality Assurance Life Cycle (QALC) with a strong command of defect management, test strategy, and risk-based testing approaches.

Designed and executed comprehensive Test Plans and Test Cases based on Business Requirements Documents (BRD), Functional Requirement Documents (FRD), and Non-Functional Requirements (NFR).

Delivered hands-on testing across all test levels: Functional, System Integration, Back-End, Regression, Configuration, GUI, and User Acceptance Testing (UAT).

Specialized in Agile (Scrum) and Waterfall methodologies, participating in daily standups, sprint planning, retrospectives, and sprint reviews to ensure timely, quality delivery.

Developed and executed detailed test cases and SQL queries for backend validation, supporting complex software workflows and ensuring test data integrity for training-quality output.

Spearheaded mobile application testing in Android environments, using Android Studio, Postman, and Advanced REST Client to perform API, integration, and functional testing.

Led automation initiatives using Selenium and in-house frameworks to boost regression coverage and reduce manual testing efforts.

Expert in defect tracking and triaging using JIRA and Azure DevOps, maintaining traceability from requirements through test execution and closure.

Conducted end-user training, post-production validation, root cause analysis (RCA), and issue prioritization to support business continuity.

Collaborated closely with developers, system engineers, and stakeholders to define environments, troubleshoot issues, and streamline delivery pipelines.

Provided strategic QA insight in cross-functional teams and multi-project environments, working across time zones and geographies.

TECHNICAL SKILLS

Testing Types: Functional, Regression, Integration, UAT, Backend, Mobile, System, GUI, Configuration

Tools: Selenium WebDriver, JIRA, Azure DevOps, Android Studio, Postman, Advanced REST Client

Automation: Selenium (Python-based), In-house Automation Frameworks

Databases: SQL Server, MySQL – Extensive SQL for Data Validation & Backend Testing

Methodologies: Agile (Scrum), Waterfall – Experienced in full lifecycle QA and Agile ceremonies

Documentation: BRD, FRD, NFR, Test Plans, Test Cases, User Stories, Use Cases

Collaboration: JAD sessions, cross-functional teams, global QA coordination

Defect Management: Full bug life cycle handling, triage, RCA, resolution coordination

Training & Release: User onboarding, post-production testing, change impact assessment.

PROFESSIONAL EXPERIENCE

Lead QA Engineer - VistraCorp Energy Generation Company - Dallas, Texas Sept 2020 – Present

Led quality assurance strategy and execution for enterprise-scale energy platforms supporting billing, enrollment, customer service, and EDI integrations across North America and international markets. The ecosystem included proprietary and third-party systems built on a .NET architecture, integrating high-volume transactional and operational data across multiple backend systems and external energy partners.

Key Responsibilities & Contributions

Led QA delivery across 2 concurrent Agile teams, supporting releases for mission-critical energy applications used by thousands of internal and external stakeholders.

Designed and executed enterprise test strategies covering functional, integration, system, regression, UAT, and data validation testing, reducing post-release defects by 35% within the first year.

Performed Big Data and backend validation on millions of billing, enrollment, and EDI transaction records, ensuring at least 99% data accuracy across upstream and downstream systems.

Validated ETL workflows and data pipelines, reconciling data between source systems, staging layers, and target databases; identified and prevented data integrity issues that could have resulted in revenue leakage.

Executed advanced SQL queries (joins, subqueries, aggregations, data reconciliation) to validate large datasets across multiple relational databases, improving defect detection in backend logic by 45%.

Conducted API and integration testing for multiple RESTful endpoints using Postman and Swagger, validating payload schemas, data contracts, and cross-system synchronization.

Enhanced and scaled Selenium automation frameworks, increasing automated regression coverage from 55% to over 80% for core application workflows.

Reduced regression testing cycles from 5 days to under 3 days, accelerating release readiness by 40% and enabling faster time-to-market.

Tracked and managed 1,000+ defects through Azure DevOps, driving root-cause analysis and collaborating with development teams to reduce defect re-open rates by 30%.

Produced QA dashboards and release metrics (defect density, test coverage, pass/fail rates, data quality KPIs), enabling leadership to make data-driven go/no-go decisions.

Championed shift-left testing and automation-first practices, resulting in 25% earlier defect detection during requirements and design phases.

Mentored and coached junior QA engineers, improving team productivity by 20% and establishing standardized best practices for data validation, API testing, and automation.

Tools & Technologies: Agile, .NET, Python, Java, JavaScript, SQL, Jarvis, Selenium WebDriver,Postman, Swagger, Kibana/OpenSearch,Azure DevOps, Azure Cosmos DB, GitHub, TFS

Senior QA Analyst - XOME Inc. (Mr. Cooper) - Dallas, Texas July 2017 – Aug 2020

Worked on a large-scale, web-based CRM and asset management platform supporting end-to-end real estate default services and property disposition. The system functioned as an enterprise CRM hub, managing customer data, property lifecycle workflows, financial transactions, and integrations across multiple business units. Applications were built on a .NET, multi-tier architecture with extensive UI, API, and backend components.

Key Responsibilities & Achievements:

Designed and executed end-to-end test strategies for CRM-driven web applications, covering customer onboarding, property listings, lead management, loan servicing, and transaction workflows, improving overall release quality by 35%.

Developed and maintained automation frameworks using Python and Selenium, increasing automated regression coverage from 45% to over 80% and reducing regression execution time by average 30%.

Executed end-to-end CRM workflow testing spanning UI, API, and backend layers, ensuring data accuracy and seamless integration between customer, property, and financial systems.

Validated data integrity by executing complex SQL queries, identifying data mismatches early and reducing production data issues.

Tested REST API integrations between modules and external services using Postman, improving integration stability, and decreasing API-related defects by 35%.

Led regression testing for multiple major releases, identifying high-impact automation candidates, and reducing manual test effort by 20%.

Validated complex business rules and workflows related to CRM case management, approvals, notifications, and role-based access controls.

Executed advanced SQL queries for backend testing, data reconciliation, and database integrity checks, uncovering data inconsistencies and improving reporting accuracy by 20%.

Integrated automated test suites into CI/CD pipelines (Jenkins), enabling continuous testing and faster feedback during Agile sprints.

Logged, tracked, and managed defects in JIRA, providing detailed root cause analysis, screenshots, and reproducible steps; achieved 95% defect closure rate within SLA.

Maintained 100% requirements traceability using traceability matrices to ensure full CRM feature coverage from requirements through UAT.

Supported User Acceptance Testing (UAT) by coordinating test cycles, preparing CRM test data, validating business scenarios, and resolving critical UAT issues ahead of production releases.

Collaborated cross-functionally with business analysts, developers, product owners, and CRM stakeholders to clarify requirements, improve test coverage, and enhance system usability.

Delivered weekly QA metrics and reports on automation coverage, defect density, test execution status, and release readiness to senior leadership.

Actively participated in Agile/Scrum ceremonies, contributing to sprint planning, backlog grooming, daily stand-ups, and retrospectives.

Tools & Technologies: Python, Selenium WebDriver, CRM Systems, .NET Applications, SQL, Postman (API Testing), JIRA, Jenkins, Git, CI/CD Pipelines, Agile/Scrum, Test Automation Frameworks, Traceability Matrix, Cross-Browser Testing

QA Analyst / Tester - UBERKIT - Honcho LLC - Dallas, Texas Aug 2015 – June 2017

Worked extensively on a rideshare mobile app project. The project is a complimentary app to the Uber rider’s app designed to cater to busy people who want to schedule their Uber rides ahead of time. I worked on the team as a QA Tester and an Analyst responsible for testing the Driver Web portal, app functionalities and integration with Uber Api and PayPal Api. Reviewed Functional Requirement Documents for Kommen app.

Responsibilities

Collaborated on the development of the Kommen rideshare scheduling app, a companion product to Uber's rider app, enabling ride pre-scheduling.

Reviewed Functional Requirement Documents (FRDs) and participated in requirement analysis for mobile and web testing scopes.

Developed detailed test plans, test cases, and traceability matrices based on business and technical requirements.

Executed testing of the Kommen mobile app and Driver Web Portal across multiple builds using manual and automated testing techniques.

Set up personal testing environment using MySQL Workbench, VM VirtualBox, and Unix/Linux shells to validate API availability before testing.

Utilized curl commands to simulate real-time ride requests via Uber API and tested PayPal API integration.

Wrote SQL queries to verify front-end and backend data consistency and ensure accurate data handling.

Performed Gap Analysis to identify test coverage issues and drove improvements in QA coverage.

Created and executed automation scripts using Python and Selenium to support debugging and pre-release regression cycles.

Performed smoke, sanity, regression, positive/negative, UAT, usability, and UI testing in Agile sprints.

Conducted web application testing including link validation, browser compatibility, security, and database testing.

Reported and tracked defects using JIRA, attaching reproducible steps, screenshots, and test logs.

Participated in defect triage meetings, daily scrums, project walkthroughs, and QA/Dev/UAT sync to ensure issue resolution and continuous improvement.

Prepared and presented weekly and monthly QA status reports to management and stakeholders.

Identified automation opportunities and collaborated with the QA team to prioritize automation efforts.

Supported test environment setup, test data creation, and deployment validation for each release cycle.

Tools & Technologies: Agile, Python, Selenium, Android Studio, POSTMAN, SQL, MySQL, UNIX, LINUX, Windows, iOS, XML, MS Project, JIRA, VISIO

QA Tester – Lowe’s Home Improvement - North Carolina Jan 2014 – Aug 2015

The project is Lowes Mobile app: The app provides customers with functionalities that allow customers to shop Lowes complete catalog, locate in-stock items, Scan barcodes for product information and more. I worked as a Tester on the application enhancement for pricing precision, store locator and bar code scanner functionality. Experience with manual and automated testing.

Responsibilities

Tested Lowe’s Mobile App enhancements include barcode scanning, store locator, and pricing accuracy across iOS/Android platforms.

Reviewed BRDs and functional specs to design manual test cases, test plans, and traceability matrices ensuring complete coverage.

Performed system integration, end-to-end, and UAT testing; logged and tracked defects in JIRA with full traceability.

Wrote and executed SQL queries for backend data validation and integration testing with Oracle databases.

Participated in Agile Scrum activities including sprint planning, daily standups, retrospectives, and QA status reporting.

Collaborated with cross-functional teams to resolve defects, support change requests, and recommend process improvements.

Tools & Technologies: Agile, Java, HTML, SQL, Oracle, JIRA, Genesis OMS, Windows NT, Linux

EDUCATION

Certified Scrum Master International SCRUM Institute

Master’s in Management Information Systems University Of Maryland University College

Bachelor’s in Business Administration University Of Ilorin

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