Versatile Administrative and Customer Service Professional

Syed M. Alam

Cell: 713-***-****

Email- **********@*****.***

Objective- To Obtain a challenging position in a dynamic department to contribute to with maximum effort and dedication to make a positive change.

SKILLS

Detail Oriented and Analytical

Ability to identify and execute pivotal priorities.

Excellent written and communication skills.

Excellent collection skills and ability to collect on past due accounts.

Great at adapting to the business needs and requirements including working on last minute ad hoc requests.

PROFESSIONAL EXPERIENCE

ALERT USA OCT 2013 – SEP 2019

Stafford, TX

Office Manager

Prepared customer information/ data sheet.

Ordered alarm equipment(s).

Scheduled technicians for alarm/ camera installations.

Scheduled technicians for service calls.

Prepared invoices for customers including alarms monitoring changed.

Coordinated with monitoring stations and alarm companies for various day to day customer issues.

A.D.T FEB 2010 – SEP 2013

Houston, TX

Sales and Customer Service Representative

Guided customers in detail about the process of setting up and using the alarm system.

Negotiated and renewed security system contracts.

Helped Commercial and Residential customers with assessing needs and choosing proper security package.

J.P MORGAN CHASE BANK AUG 2005 – JAN 2010

HOUSTON, TX

Customer Service

Provided account information to customers and resolved their concerns regarding NSF or service fees.

Provided point of scale and ATM transactions.

Issued and cancelled debit cards.

Coordinated customer concerns with claims and ACH departments.

Arranged opening of saving and checking accounts.

Changed and upgraded customer account features.

Provided tax information to customers for IRS reporting.

Assisted customers for online troubleshooting and log in issues.

Citigroup JAN 2005 – JULY 2005

Houston, TX

Customer Service (call center)

Worked as a customer service and data entry specialist

Attended customer’s calls and managed all credit card accounts on SM10 for all private label oil consumer portfolios.

Add and remove users from an account, dealt with customer concerns regarding credit card issues.

Submitted credit line increase request per cardholder request.

Cancelled cards and submitted fraudulent charges investigations.

Educated customers about the status of their account.

Sold different products to customers depending on the eligibility of their account.

Citigroup JAN 2003 – DEC 2004

Houston, TX

Account Resolution Specialist (call center/ collection)

Received inbound and made outbound collection calls to the delinquent private label oil portfolios.

Educated customers with the status of their account and resolves their concerns.

Solicited speed pays with customers to make their account current.

Used great techniques in handling delinquent customers.

Offered special payment plans to the customers such as settlement and Customer Assistance Program.

A.D.T NOV 2001 – DEC 2003

Houston, TX

Sales Consultant

Introduced our product to the customers through references.

Checked customers credit and offered best deals to benefit customers and their company.

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