Customer Service Professional with Strong CRM Experience
Resume:
Cherron Thomas
*********@***.*** / 240-***-**** / Bowie, USA 20721
Summary
Acknowledged for cultivating robust relationships and providing outstanding service, significantly enhancing overall operational success. Experience
Jazz U Up Construction - Customer Service Coordinator Philadelphia, PA
Go Internet - Call Center Supervisor
Philadelphia, Pa
Intercultural Family Services - IBHC Receptionist
Philadelphia, PA
Skills
Education and Training
University of Phoenix
Philadelphia, PA
BBA: Business Administration
GPA 3.9
CHI Institute
Philadelphia, PA
Certified Medical Administrative
Assistant : Medical Administrative
Assistance
Germantown High School
Philadelphia, PA
High School Diploma
Maintained customer records using CRM systems, ensuring data accuracy and accessibility.
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Monitored service metrics to identify areas for improvement and optimize workflows.
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Responded to customer needs through competent customer service and prompt problem-solving.
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● Coordinated customer inquiries and resolved issues efficiently. Supervised daily operations of call center team to ensure effective customer service.
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Trained new staff on communication techniques and company policies for consistent service.
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Monitored call quality to maintain high standards and improve team performance.
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Greeted clients and visitors, creating a welcoming environment for diverse families.
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Managed multi-line phone system, directing calls to appropriate staff members efficiently.
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Scheduled appointments and maintained calendars for service providers and clients.
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Provided administrative support, including filing documents and data entry tasks
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● Handled confidential information with discretion.
● Account oversight
● Document management skills
● Complaint handling expertise
● Payment processing accuracy
● Performance tracking
Customer service excellence and
relationship building
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● Customer service
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