Results-Driven Hospitality Operations Leader
Resume:
Results-Driven Operations Leader – Forward thinking business visionary with experience leading domestic and global operational logistics for creative concepts within the hospitality/entertainment/retail industry. Key contributor to vision, business development, growth, culture, finance, technology, process. Proven success launching new business location openings from ground up navigating complex construction and real estate design projects while implementing methodical business plans, operational models, brands and programs aimed at high growth.
People Focused Leader – Leads from the bottom up to build, direct, train, coach and mentor managers and indirect/direct individual contributors. Exceptional ability to rally and inspire team members to top-producing levels to achieve common goals. Develops strong career paths for emerging leaders across multiple disciplines. Dedicated to cultivating a culture rooted in collaboration, open communication, empowerment, respect, loyalty, and teamwork, building trust with an elevated level of authenticity and integrity.
Skills
Executive Operations Leadership Strategic Planning & Analysis Cross-Team Collaboration
Staff Leadership/Training Financials; Budgeting/P&L/Capital HR/Culture Transformation
Change Management Facility Design/Management Construction Project Management
Regulatory Compliance New Business Development Vendor/Contract Negotiation
Experience
Puttshack 2019 – 2024
Vice President of Operations/VP of New Venue Openings /VP of Facilities
Launched a new entertainment concept and drove growth and expansion. Devised business plans, corporate vision, mission statement, financial projections, and operational strategys.
Growth and Expansion:
Governed new location facility construction collaborating with architects on individually unique layout/design consistently ensuring streamlined execution and delivery of key initiatives and alignment with corporate brand including compliance with ADA requirements.
Facilitated weekly status calls with construction across all departments.
Financial Performance:
Implemented benchmarks, analyzed, and monitored key metrics/KPIs to optimize sales revenue, associate performance.
Managed annual volume of 140M+
Implemented national labor metric, resulting in increased productivity across all venues.
Achieved 22%-35% EBITDA performance.
Operational Strategy:
Devised, implemented, and managed all operational systems for new businesses focused on driving growth, developing associates, and providing exceptional guest experiences.
Recruited, hired, trained, and managed staff. Constantly ensured top tier performance
Implemented benchmarks, analyzed, and monitored key metrics/KPIs to optimize sales revenue, associate performance.
Implemented National Facility’s and Asset management program to ensure best in class across all venues.
Leadership:
Provided advisement to senior executive team recommending impactful strategies to elevate operations and profitability.
Instrumental in tactical creation of new policies/procedures for business operations.
Managed three Regional Directors and provided oversight for 18 indirect reports, and ~1,500 total associates.
Instituted a positive culture focused on achieving goals.
Global Com VA Network and Cabling 2016 – 2019
Project Manager
Leveraged expertise to seamlessly implement and manage C.R.A.C Maintenance Program as federal contractor.
Entrusted with a TS/SCI security clearance.
Managed several DHS projects for multi-location facilities set up and launch. Devised project plans/scope, SOWs, oversaw timelines, vendors, milestones, budgeting more than $3M.
Defined and communicated process changes, requirements, closed gaps, and improved implementation procedures.
TopGolf 2009 – 2014
Regional Director of Operations
Engaged by senior leadership to contribute broad industry experience as first Regional Director for corporation. Tasked with leading full brand turnaround of three U.S. and three U.K. locations setting the strategy for growth.
Appointed to implement the company’s first food and beverage program from ground up aimed at providing a full-service guest experience. Hired and collaborated with distinguished Executive Chef to build out program/menu. The program was subsequently adopted across the entire company.
Spearheaded exceptionals sales revenue growth by 25% from $3.5M to $5M net sales in < Alexandria 2009 five-months by transforming and instituting a guest focused culture.
Led redesign of Heart of House and Bar layouts for new prototype.
Utilized executive leadership skills to formulate strategy and establish short/long-term goals for operational success.
Negotiated mutually beneficial contracts with vendors and suppliers to optimize pricing and align with goals.
Performed in-depth evaluation of data and market trends for utilization in key business decisions.
Meticulously managed and evaluated budgets and expenses. Implemented controls to consistently ensure precise alignment with goals.
Facilitated regularly scheduled associate performance reviews and recommended corrective measures to drive continuous growth.
Developed SOPs and best practices and streamlined processes thus elevating guest experience.
Previous Experience
Lucky Strike Prior to 2009
Regional Director of Operations, Northeast Region, DC/PA/NY/MI/KY
Fuddruckers
Regional Director of Operations Franchise Business Consultant MD/VA/NC/SC/GA
Bob Dodson
New Bern, NC ***.******@*******.*** LinkedIn
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