Operations & Customer Support Leader (10+ yrs)

TAVION LOVERSON

Memphis, TN ***** 901-***-**** **************@*****.***

PROFESSIONAL SUMMARY

Dependable and detail-oriented professional with 10+ years of experience in customer service, healthcare administration, and warehouse operations. Skilled in communication, multitasking, and problem-solving in both in-person and remote environments. Proven ability to manage multiple priorities, lead teams, and deliver exceptional service while maintaining accuracy and confidentiality. Seeking a remote or hybrid role that leverages strong organizational skills, technical proficiency, and dedication to team success.

CORE COMPETENCIES

• Remote Customer Support & Virtual Communication

• Time Management & Self-Motivation

• Conflict Resolution & Customer Retention

• Data Entry & Documentation

• Process Improvement & Workflow Optimization

• Team Leadership & Training

• Microsoft Office Suite (Word, Excel, Outlook, Teams)

• CRM Systems & Cloud-Based Software

• HIPAA Compliance & Confidential Information Handling

PROFESSIONAL EXPERIENCE

Sedgwick – Care Team Representative (Temporary)

June 2025 – September 2025

• Assisted callers with new claim submissions and intake documentation.

• Built rapport with clients while providing accurate claim information and updates.

• Reviewed and verified claim details for accuracy before examiner submission.

• Managed high call volumes and maintained a professional, empathetic tone.

Wheeler – Outbound Team Lead

October 2023 – February 2025

• Supervised warehouse operations with a focus on efficiency, accuracy, and safety.

• Trained and mentored new hires, pickers, and team leads in performance best practices.

• Served as a forklift trainer and safety team member, promoting workplace safety compliance.

• Troubleshot software and hardware issues affecting daily operations.

• Managed inventory, shipping, receiving, and ticketing for maintenance requests.

XPO Logistics – Guest Services Representative (Temporary)

August 2018 – December 2018

• Delivered front-line customer support for inbound and outbound communications.

• Processed orders, exchanges, and returns with accuracy and efficiency.

• Resolved customer concerns while maintaining company service standards.

Primus Medical Group – NRCMA / Medical Office Supervisor

September 2014 – October 2019

• Supervised daily clinic operations, ensuring quality patient care and compliance.

• Assisted physicians with patient exams, lab work, and administrative tasks.

• Managed appointment scheduling, billing, and medical record accuracy (HEDIS).

• Verified insurance claims, maintained electronic health records, and managed prescription refills.

• Trained and delegated responsibilities to medical assistants to ensure workflow efficiency.

EDUCATION

Remington College – Memphis, TN

Nationally Registered Medical Assistant (NRCMA), 2014

GPA: 3.2 – 3.4

Southwind High School – Memphis, TN

High School Diploma, 2012

Earned 13 Honors Credits

ADDITIONAL INFORMATION

• Member, National Honor Society

• Strong interpersonal and written communication skills

• Comfortable with virtual tools (Zoom, Teams, Slack, Google Workspace)

• Proven record of reliability, adaptability, and proactive problem-solving

Contact this candidate