Senior IT Infrastructure & System Administrator Specialist

Moinuddin Solanki

Sr System Administrator / IT Infrastructure

*********.*.*******@*****.*** +61-666******* https://www.linkedin.com/in/moinuddin-solanki/ Summary

Experienced IT professional with good knowledge in Server Administration and Networking. My stint has enabled me to gain hands-on experience and expertise in deployment, infrastructure management of Microsoft Windows Servers (2008 R2, 2012, R2, 2016, 2019, 2022). A key player in a challenging and creative environment in the field of End User Administration/Server Administration/ Network Administration / Technical support and Project Management. Proficient in Windows, Linux, and macOS operating systems, with extensive experience in Azure Active Directory, Active Directory Domain Services, DNS, DHCP, Intune and Network switches. Key Skill

• Providing L1 and L2 support for client servers and applications.

Installation and configuration of Active Directory domain controllers.

Managing of Group policy objects.

Windows OS, Linux OS, Mac OS.

Implementation of Active Directory and GPO associated technologies like DNS and DHCP.

Managing the IT Operations.

Provide tier 1 and tier 2 support and troubleshooting remotely.

Handling the entire IT Infrastructure of the PGP Glass Plant which has about 300 IT Users.

Good Team player with excellent analytical, communication and interpersonal skill.

Windows Server 2012(R2), 2022.

Knowledge of AD, DNS, DHCP, GPO and File server.

Management skills (CMDB record, Inventory management, Audit report)

Knowledge of AD Base Wi-Fi AP (Aruba).

Knowledge of SAN (Synology) with AD Integration.

O 365 Admin, Share Point Admin, MDM and Intune solution. Professional Experience

ORGANIZATION: Pride Global

DESIGNATION: Sr. System Administrator

TENURE: 14 Oct 2024 to till date.

OS installation and troubleshooting (Windows 11 and Mac Clients).

Deploy, maintain, and optimize Windows Server environments.

Assisting users with enrolling their devices into Intune.

Ability to diagnose and resolve common device and application issues.

Knowledge of macOS, Mac hardware, and related Apple products.

Provide technical assistance to end-MAC users

Troubleshooting user issues, installing and configuring equipment.

Troubleshooting issues related to policy application and ensuring policies are enforced as intended.

Handle Azure active directory (Create users and Group’s).

Installation Printer and Sanner in MAC.

User Management: Adding, deleting, and managing user accounts and licenses In O365.

Identifying, diagnosing, and resolving network and System issues.

MFA creates policy, Activation and troubleshooting.

Configure and manage user accounts, permissions, and access rights in M365.

Manage email flow, spam filtering, and email security configurations.

Configured Network switches SG300 and cisco catalyst 1000 series with L1 and L2 support.

O365 admin, SharePoint, Teams, One Drive.

User Creation and Group management in O365 and email exchange.

Exchange Online (Office 365) Management.

Microsoft Exchange Server Administration.

Mange Domain allows and block domain in Exchange.

Azure AD. For desktop experience with Outlook, Excel, Teams, mapped.

Troubleshooting and resolving issues

Ticket management tool Microsoft Dynamic.

Ticket handling via E-mail and voice calls.

Troubleshot and resolved email-related issues, achieving a 90% user satisfaction rate.

Remote support with voice and non-voice (US, Brazil and Philippines users).

Managed Hardware inventory.

Installation and troubleshooting of O365 application

Outlook configuration and troubleshooting In MAC OS. ORGANIZATION: PGP Glass Pvt Ltd. (RASPL Payroll)

DESIGNATION: Customer Support Engineer as IT Infrastructure TENURE: 1st May’2017 to 13 Oct 2024

OS installation and troubleshooting (Windows OS, Linux, and Server OS).

Deploy, maintain, and optimize Windows Server environments.

Experience in Windows Print environments

Experience in handling printer models like Ricoh, HP, Xerox & Xerox printers troubleshooting

Configure new systems and apply best practice security configuration on servers.

Implementation of Active Directory and associated technologies like DNS, DHCP, FTP, Terminal Server.

Handle active directory (Create users, OU, Group’s) and DHCP server with failover.

Experience in handling international suppliers and customers. Support IT issues (Users use IT Infrastructure from USA.

Experience in SAP Printing solutions.

I have experience on ticketing tools like service now.

I have experience Print Server backup & restoration.

Hands-on experience on Ricoh, HP, Xerox, Konica & Canon printers troubleshooting.

Configuring the printers in client environment as per standard.

I have ITIL knowledge with having service now.

Provide Migration and Active Directory expert support to the Migration and Operations Teams.

Configure and manage user accounts, permissions, and access rights in M365.

Manage email flow, spam filtering, and email security configurations.

Providing L2 and L3 support for client servers and applications.

Troubleshooting end user issues remotely.

Handling projects apart from end user issues.

Handling SAP printing and troubleshooting.

Handling inventory, managing CMDB record and audit report.

Mailed weekly report to manager.

Managed Hardware and software inventory.

Responsible for leading and coordinating projects from initiation to completion.

Scan to Folder configuration & Scan to mail configuration

Installing the printer outside of client environment if it is needed. Responsible for firmware upgrade on the printer.

Driving P1, P2 starts to end to provide solution to the end user.

Drivers’ version upgrading & implement new drivers’ version

Consumables Management like order toner, hardware if any failure.

Monitoring toner level and ordering toner.

Co-ordinate with local IT team and Service desk if any major issues.

SLA management of daily ticket.

ORGANIZATION: Reliance India Ltd. (ASM Technologies Payroll) DESIGNATION: Senior Desktop Support Engineer

TENURE: 11th April’2016 to 28 april’2017

Desktop Support Engineer L1 / L2

OS installation and troubleshooting (Windows XP, Windows 7).

Provide Printer support Ricoh and HP printers.

Hands-on experience in Print Management /Print Admin/Print Server support.

Experience in managing global print servers and services.

Remote support to users for Printing issue.

Configure new systems and apply best practice security (Update and Patches).

Software Installation MS office and other software as per company SOP.

RDP Troubleshooting and configuration, RDP Terminal Server Client side.

Active Directory Password reset and Unlock user for local User’s.

Manage unmanageable switch and LAN structure cabling.

Lan Network Troubleshooting and Lan Crimping.

Network Printer and USB Local printer support and Troubleshooting.

Handle team of 5 people.

Arrange the over the skype call for stakeholders and floor manager.

Provide Multimedia and sound support.

Mailed to manager everyday call report.

ORGANIZATION: Office Beacon Ltd.

DESIGNATION: Desktop Support Engineer

TENURE: 2nd July’2012 to 14 april’2015

Desktop Support Engineer L1

OS installation and troubleshooting (Windows XP, Windows 7, Linux Cent OS, Ubuntu, Red hate).

Configure new systems and apply best practice security (Update and Patches).

Performing computer installation and connecting them to the domain.

Software Installation MS office, Adobe Package and installation of other software as per company SOP.

Active Directory Password reset and Unlock user for local User’s.

Lan Network Troubleshooting and Lan Crimping.

Network Printer and USB Local printer support and Troubleshooting.

Handle Network issues Like Lan and Wi-Fi issues.

Provide Citrix Client software issue, Xen App, web client, Citrix web RDP.

Troubleshooting Dell laptops, HP desktops,

Call book with HP Customer care and Dell Support.

Managing assets and inventory. (50 systems).

EDUCATION Bachelor of Computer Application from JNU University with 60% in 2020. ITI In IT E.B.ITI (Delhi Board) with 60% in 2011.

Secondary School Certification Examination with 40 % in 2010. Professional Certification AWS Certification. July 11, 2025 TO July 11, 2028. DECLARATION I hereby declare that the above-mentioned information is correct up to my knowledge and bears the responsibility for the correctness of the above-mentioned particulars. Moinuddin Solanki

Contact this candidate