Operations Leader - Inbound/Outbound Tours, Multi-Industry Experience
Resume:
RICHARD
ALPHONSO
********.*******@*****.***
OBJECTIVE
A results-oriented leader offering versatile office management skills, a strong planner and a problem solver who readily adapts to change, always meets deadlines without compromising on quality.
Seeking to leverage my professional expertise to benefit the company and to grow
SKILLS
Strong communication,
Interpersonal skills,
Strong analytical ability,
Positive thinker and solution oriented with positive can-do attitude.
Confident approach to all new challenges.
Team Player
The ability to get on well with people of all ages and backgrounds
Good working knowledge
The ability to deal calmly with emergencies
Good organizational and time management skills
PASSPORT
Nationality: INDIA
Passport available on request
EXPERIENCE
DESERT VISION L.L.C
Tour Operator From 5th Nov 2013 – 6 Dec 2019
Welcoming the tour group and telling them about the travel arrangements and stopover points
making sure accommodation, meals and service are satisfactory
helping with passport and immigration issues
speaking about places on the tour (local guides may also be used)
Promoting and selling trips
advising on sights, local restaurants and shops at each destination
recording issues that may require follow-up after the tour
Giving advice, solving problems and dealing with emergencies like loss of passports or money, illness or difficulties with accommodation
managing the travel arrangements for people on business
ARABIAN CONNECTION L.L.C
Tour opertor from Nov 2008 to Nov 2013
Clearly and articulately provide information to guests in an engaging manner
Answer any questions that the guests have
Point out location of lavatories and water fountains along the way
Demonstrate extensive knowledge of our facility and related topics
De-escalates any tension within guests
Keep the tour moving on schedule while still being considerate to guests
Know all safety and security protocols
EMIRATES PETROLEUM COMPANY (EMARAT) DUBAI – U.A.E
Senior Service Assistant From 5th Jan 2004 till Oct 2008
Handling customer’s queries about the offers, promotions and new/upgraded product and services.
Responsible for cash handling
Day to day follow-up & report to the supervisor regarding stock & inventory of the station.
Knowledge of product merchandising & maintaining the product expiry file.
PIZZA HUT (PUNE)
Promoted to Supervisor from Team Member From 1th Apr 2002 till 30th Dec 2003
Customer service duties include taking orders, answering questions, and ringing out customers on the cash register
Receiving and placing order calls to current and prospective customers to offer promotions and new services.
Also ensuring follow through on all customer’s calls or inquiries
EDUCATION
Passed S.S.L.C from Karnataka - India
I.T.I in A/C Goa – India
T.I.G welding at Don Bosco Institute
Galileo ticketing system
Photo shop
REFERENCE ON REQUEST
Contact this candidate