Bilingual Education and Client Success Specialist

PROFESSIONAL SUMMARY

Bilingual professional with proven expertise in education and client

success, skilled at building strong relationships, and delivering exceptional support across diverse communities. Adept at communicating effectively in both English and Spanish to bridge cultural and language gaps. Recognized for strong problem-solving abilities, collaborative approach, and commitment to driving engagement, satisfaction, and long-term success.

WORK HISTORY

Customer Success Specialist, Dedicated Bilingual, 05/2022 to 01/2025 Indeed.com - Austin, TX

Education Specialist, 01/2021 to 04/2022

Texas Education Agency - Special Populations and Monitoring Division - Austin, Texas

Program Coordinator, 01/2001 to 01/2021

Texas Education Agency- English Learner Support Division - Austin, Texas CONTACT

Address: Austin, Texas 78702

Phone: 512-***-****

Email: *********@*****.***

WWW: Bold Profile

SKILLS

ROBERTO C. MANZO

Played a key role in building and maintaining strong relationships in the acquisition team for the Mexican market with over 300 + clients.

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• Guided new clients in the setup or onboarding processes Provided trainings and resources to help clients understand the product and use it effectively

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Offered tailored solutions or suggestions to help clients meet their targeted goals

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Identified client needs and recommended tailored products and services to enhance customer satisfaction and drive revenue growth

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Monitor the effectiveness of federal and state program areas who require interventions in the program areas of Bilingual Education/English as a Second Language and Other Special Populations programs which include students in foster care, students experiencing homelessness and students who are military-connected of over 100+ school districts.

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• Assist in the revision of technical assistance resources and manuals Provide targeted supports to school district for continuous improvement of program activities

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Coordinated state mandated Bilingual and English as a Second Language (ESL) program identification/reclassification requirements for over 1+ million emergent bilingual students enrolled in Texas public

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• Leadership skills training

• Student engagement

Customer Onboarding and Product

Adoption

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Effective bilingual communication

skills

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• Identifying upselling opportunities

• Policy implementation

• Strategic thinking skills

• Proficient in Salesforce CRM

• Cross-functional coordination

• Microsoft Office Suite

• Prospecting new clients

• Process improvements

• Sales expertise

EDUCATION

01/1999

Southwest Texas State University

01/1997

Southwest Texas Junior College - San Marcos, TX

ADDITIONAL EXPERIENCE/TRAININGS

/RECOGNITIONS

LANGUAGES

Spanish

Full Professional

schools

Oversaw negotiation and approval of 600+ waivers, ensuring compliance with state mandated legal requirements

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Organized statewide professional development trainings and conferences in addressing the needs of emergent bilingual students and family engagement resources

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Analyzed proposed legislation and evaluated fiscal implications during legislative sessions

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• Proficient in Microsoft Word, Excel, PowerPoint, SharePoint

• Bilingual Proficient (English/Spanish)

• Technology of Participation TOP Facilitation Methods

• CliftonStrengths Training

• Recipient of the Texas Education Agency Distinguished Service Award President of the Texas Education Agency Hispanic Employee Association

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