IT Professional
Resume:
IT Professional
La Salle, MI *****
***********@*****.***
Derek Skeens
Professional Summary
Driven by growth and integrity ensuring positive client support and resolving issues under pressure. A lifetime of technical expertise including hardware/software installation, troubleshooting, and system optimization. Highly analytical with strong pattern recognition and attention to detail. I’m here to help.
Soft Skills
● Problem-Solving & Troubleshooting
● Written and Verbal
Communication
● Active Listening & Attention
to detail
● Cross-functional
Collaboration
● Empathy and Emotional
Intelligence
● Integrity and Honesty
Hard Skills
● Google Suite
● Microsoft Office 365
● SQL queries
● Google Cybersecurity
Professional Certificate in
progress
● Ethical standards and conduct
● Windows Operating System
● Mac OS
● Database analysis
● Data entry & ethics
● Security strategy
Experience
Luke’s On Front, Temecula, CA — Customer Service Lead 10/2024 - 08/2025
● Guiding customers toward solutions that meet their needs
● Managing over 50 stakeholders and tasks timely and efficiently
● Interpreting issues and deescalating situations to mitigate threat or conflict
Old Town Pub, Temecula, CA — Bartender
02/2021 - 10/2024
● De-escalated high-pressure situations with frustrated or upset customers, maintaining composure and turning negative experiences into positive outcomes through empathy and conflict resolution
● Tracking stock levels, ordering supplies, minimizing waste, and handling cash/POS systems accurately.
Il Fornaio, Las Vegas, NV — Bartender Lead
02/2014 - 03/2020
● Diagnosing customer issues quickly, finding workarounds, escalating appropriately
● Adjusting to new products, policies, or tools on short notice Education
Western Michigan University, Bachelor of Arts — Student Integrated Curriculum
June 2014, Kalamazoo, MI
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