Administrative Assistant, Data Entry Assistant, Customer Support

Tolulope Akande

**************@*****.*** 559-***-****

Professional Summary

Dependable and detail-oriented professional with experience in administrative support, data entry, and customer communication across remote and in-person settings. Skilled in maintaining organized digital records, ensuring data accuracy, and delivering friendly, efficient service. Known for reliability, confidentiality, and strong problem-solving skills. Seeking a remote or hybrid role in data entry, customer service, or administrative coordination.

Skills

● Data Entry & Record Accuracy

● Customer Support (Phone, Email, Chat)

● Microsoft Office & Google Workspace

● CRM & Database Updates

● Digital File Organization

● Scheduling & Workflow Coordination

● Problem Solving & Communication

● Remote Collaboration (Zoom, Teams, Slack)

● Confidentiality & Time Management

Professional Experience

Intern, Office Administrator

Tanure Consultants, Fresno, CA June 2023 – Sept 2024

● Maintained organized digital records and entered client information into company databases with 100% accuracy.

● Handled communication between departments and clients to ensure timely updates and smooth workflows.

● Supported scheduling, document preparation, and virtual meetings for the remote operations team.

Professional Scorer

NCS Pearson Inc (Remote) Apr 2023 – Jun 2023

● Entered and verified assessment data under strict accuracy and confidentiality standards.

● Achieved productivity goals while maintaining quality in a fully remote, deadline-driven environment.

Administrative Assistant

Excel Specialty Pharmacy, Clovis, CA Mar 2022 – May 2022

● Managed documentation, billing records, and client communication with attention to detail.

● Ensured accurate recordkeeping and data updates to maintain compliance with internal standards.

Mental Health Counselor

James Baldwin Academy, San Leandro, CA Aug 2018 – Aug 2019

● Managed confidential records, documentation, and communication between clients and staff.

● Demonstrated empathy and professionalism in all client-facing interactions. Academic Support Assistant

Grade Potential Tutoring, San Francisco Bay Area, CA Sept 2018 – Jun 2019

● Recorded and tracked student progress data, ensuring accuracy in reports and scheduling systems.

● Coordinated communication between clients and tutors to improve overall service satisfaction.

Worship Director (Volunteer Leadership Role)

Christ Victory Church Int’l, Fresno, CA Dec 2024 – December 2025)

● Lead communication, scheduling, and document organization for a remote volunteer team.

● Ensure operational consistency and team coordination through clear, digital workflows.

Education

Fresno Pacific University

BA, Psychology 2014 – 2018

- Honor: Pi Gamma Mu International Honor Society in Social Sciences

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