Retail Operations Leader with Proven People Leadership
Resume:
Angelique Fowler
Braselton, Georgia 30517
*****.**********@*****.***
PROFESSIONAL SUMMARY
Results-driven retail operations leader with extensive experience managing high-volume departments and a strong professional background in dental office administration. Proven ability to lead teams, reduce shrink, improve retention, and deliver exceptional customer and patient experiences. Recognized for professionalism, operational discipline, and adaptability across both corporate retail and clinical office environments.
RETAIL OPERATIONS & LEADERSHIP EXPERIENCE
Department Manager – Wood & Decorative Tile
Floor & Decor 2021 – 2025
Led high-volume Wood and Decorative Tile departments with full responsibility for staffing, inventory, merchandising, and daily operations
Owned shrink reduction initiatives, improving inventory accuracy, asset protection compliance, and operational controls
Improved associate retention through consistent coaching, clear expectations, and performance accountability
Delivered strong customer satisfaction outcomes, including Google and five-star customer reviews
Partnered with store leadership to support sales performance, operational execution, and corporate initiatives
Department Manager / Leadership Trainer
Walmart 2008 – 2021
Multiple Locations – Georgia
Led, trained, and coached associates and managers across multiple high-volume retail locations
Frequently assigned to resolve operational challenges and stabilize underperforming departments
Managed scheduling, inventory control, merchandising standards, and customer service execution
Built strong, accountable teams through hands-on leadership and performance coaching
DENTAL OFFICE & ADMINISTRATIVE EXPERIENCE
Dental Office Operations Professional
Gallaher & Granger Gainesville, GA 2006 – 2008
Supported daily dental office operations, front-desk functions, and patient coordination
Managed scheduling, phone inquiries, and administrative workflows
Maintained professionalism, confidentiality, and efficient office operations
Dental Office Operations Professional
Suffolk Dental Center 1994 – 2006
Managed front-desk operations in a busy dental practice
Handled patient scheduling, inquiries, and records management
Delivered professional, patient-focused service while maintaining confidentiality
Dental Office Operations Professional
Carleton Dental 1988 – 1992
Supported reception, scheduling, and administrative duties
Assisted with patient coordination and daily office operations
EDUCATION
Certificate – Culinary Arts
Brookhaven, New York 1986 – 1988
High School Diploma
Brentwood High School 1988
CORE SKILLS
Retail & Leadership
• Retail Operations Management
• Department Leadership
• Shrink Reduction & Loss Prevention
• Inventory Control & Merchandising
• Team Development & Coaching
• Turnover Reduction
• Operational Compliance
• Customer Experience
Dental & Administrative
• Front Desk & Reception
• Appointment Scheduling
• Patient Records Management
• Administrative Support
• Professional Communication
• Confidential Information
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