IT Support Specialist ServiceNow - A+/Security+ Certified
Resume:
Corey Kerrigan
**** ****** ***** *** *******, TX 77062
********@*****.***
Highly motivated IT professionalwith 2 years of experiencein providing technical support and implementing security measures within complex IT infrastructures. Possessing CompTIA A+ and Security+ certifications, with skills in systems administration, troubleshooting, data protection, and secure network architecture. Seeking an opportunity to apply my expertise in maintaining system integrity, ensuring smooth IT operations, and contributing to overall organizational effectiveness.
CERTIFICATIONS
CompTIA A+ (2023)CompTIA Security+ (2024) & Currently Pursuing the CompTIA Network+ Certification PROFESSIONAL EXPERIENCE
IT Help Desk Technician
Kyndryl/Experis
Houston, TX
August 2023–Present
● Levels 1 and 2 technical supportto Navistar/Internationalsoftware Services and PANYNJ critical infrastructure sites for the Port Authority of New York and New Jersey, including sites at the World Trade Center, JFK, Newark, and LaGuardia Airport.
● Resolved wide range of technical issues with strong communication skills,effectively with end-usersof varying technical backgrounds, delivering clear, supportive guidance and troubleshooting steps.
● Implemented strong security measuresto protect confidentiality,availability, and integrity of systems and data.
● Adhered to documentation standardsand SLA guidelinesto ensure consistency and accuracy.
● Documented and resolvedincidents in a timely mannerusing a ticketing system and escalated complex issues to higher-level support teams as needed, exceeding SLA targets Surveillance Investigator
PHOTOFAX
San Francisco, CA
July 2021-2022
● Conducted in-depth investigationsthrough analysisof case notes, social media, background checks, and database searches, leveraging with a network of former investigators."
● Diligently documented investigationsby authoringdetailed daily reports and comprehensive case summaries, accurately capturing all relevant events and findings
● Demonstrates exceptional discretionin handling highlyconfidential information, adhering to strict security protocols.
EDUCATION
University of Houston-Clear Lake
Bachelor of Arts in Criminal Justice and Criminology Houston, TX
December 2018
ADDITIONAL SKILLS/Self Study
Proficient in ServiceNow, MS Intune, SAP, Bash Scripting, Virtualization, CISCO AnyConnect and OpenVPN troubleshooting, Windows 10/11, Debian based Linux Operating Systems, Hardware Troubleshooting, Software Troubleshooting, Multi-Factor Authentication, Active Directory, SCCM, and Cloud Storage. I am studying for the CompTIA Network+ exam and teaching myself Powershell, Automation, and the programming language Python. My self study habits include utilizing the HackTheBox TryHackMe, LetsDefend, Coursera, and Udemy to further my education. My hobbies include setting up my own virtual home labs to prqactice penetration testing.
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