Remote Typist / Data Entry Specialist with Customer Service Focus

DOUGLAS H STOUT

CONTACT

Voice/SMS: 469-***-****

******************@*****.***

*** * *** * ******

Orem, UT

84097

ACADEMIC CREDENTIALS

Utah State University (USU)

Logan, Utah

Baccalaureate Business Administration 2006

Snow College (SC)

Ephraim, Utah

Associate in Science

2002

Beijing Service Bureau (BDS)

Course Certificate: APTCX00092371

International TESOL Certificate

2022

AWARDS

Boy Scouts of America

Eagle Scout

1989

PROFILE

Customer service professional. Experienced in communications skills like: active empathetic listening, keyboard writing, problem solving, and conflict resolution, which lead to customer satisfaction.

EXPERIENCE

Aptive Environmental

Remote. Provo, Utah

Autumn 2021 to Autumn 2024

Roles: Past-due Collection, Customer Service, and Sales Concierge

https://aptivepestcontrol.com/

Hero House Media

On location, travel always required.

2011 to the present

Roles: I work at an event photographer, videographer, and editor.

Acadsoc Online English Tutor Club

Remote. Offices in NYC, USA & Beijing, CN

July 2018 to July 2021

Roles: English Tutoring for students of all ages from kindergarten to college preparation. One or 2 students at a time.

acadsoc.com

Nanuri International School

On site. Taguanao, Indahag, Cagayan de Oro, Misamis Oriental, Philippines

I taught Korean Students grades 3 to 10 in small classes of 4, English for elementary and college preparation for high school.

One school season in 2018

https://niscagayan.wixsite.com/nissc/

SKILLS

Traditional Clerical: touch typing 45+ wpm, library filing,

Interpersonal skills: clear commutation, attentiveness, patience, persuasion,

Communication Software: Slack, Zoom, Meet, Teams, Viber, Telegram, & Signal

CRM: Field Routes, Salesforce, Zoho

Call Center Software: Twilio Flex, Five9, ZenDesk

MicroSoft: Word, Excel, PowerPoint.

MacOS: Pages, Numbers, Keynote, Photos, iMovie, Disk Utility.

Rouge Amoeba: Loopback, Piezo.

Academic: Algebra, Trigonometry, Calculus, Statistics, Route Optimization, Greek History, Roman History, European History, American History,

Physical: motorcycle riding, basketball, mountain biking, knot typing, bike repair.

Retro: UNIX command line, C++, Visual Basic, Python, TI-Basic 89*

*Fun Fact: In the early 2000s, I was a Texas-Instruments TI-89 expert, I wrote a lot of math software for it.

One thing I was proud of for a day, was that on one lazy Sunday afternoon I wrote a program that then ran for a few hours and resulted in finding more pythagorean triples than the entire Babylonian Civilization did over two millennia.

EXPERIENCE

Bike Works

Onsite. Orem, Utah

1992 to 1998

Roles: customer service, bicycle repair, inventory management, marketing.

Aptive Environmental Ankara Air Station (TUSLOG Det 18)

Onsite. Ankara, Turkey

Summer 1990

Roles: life guard, cashier, & cleaner https://www.vetfriends.com/units/10397/tuslog-det-18,-ankara,-turkey

School Libraries — Blair Elementary (Fairchild AFB, WA), Lake-ridge Jr. High (Orem, UT) & George C. Marshall (Ankara, Turkey)

Onsite. I often worked an a volunteer librarian assistant for many years starting in elementary school, junior high and high school. I understood very Dewy Decimal system and have spent hundreds of hour returning books to their shelves, re-coving books, and creating cards for the index files.

INTERESTS

Favorite websites:

https://www.gutenberg.org/

https://librivox.org/

https://archive.org/

https://earth.google.com/web/

https://www.oldbaileyonline.org/

https://en.wikipedia.org/

Favorite Books:

Gödel, Escher, Bach by Douglas Hofstadter

Guns, Germs, & Steel by Jared Diamond

A Short History of Nearly Everything by Bill Bryson

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