Customer-Focused Operations & Support Specialist
Resume:
Caitlyn Dos Santos
***************@*****.***
Work Experience
Sealant Foreman
Groundworks-Sherwood Park, AB
May 2024 to Present
oversees and manages the entire process of sealing driveways using caulking, ensuring high-quality workmanship and efficient project completion. This role involves leading a crew, managing materials, and maintaining a safe and productive work environment Client Care Representative
Laserbody MD-Brampton, ON
November 2023 to January 2024
As an inbound sales agent, I would effectively communicate how treatments work and how they can help our clients, develop a rapport with clients over phone, text, email, chat etc. with understanding, patience and excellent customer service, work with a multi system monitor set up with ease and handle competing priorities.
Customer Service Representative
TD Canda Trust-Brampton, ON
April 2022 to October 2023
Process financial transactions, understand and determine customer needs to recommend solutions specific to those needs, respond and resolve customers’ concerns, connect personally with customers to advise them properly, and help build a positive, diverse work environment. In addition to organizing events.
PRODUCE ASSOCIATE
WALMART-Brampton, ON
October 2018 to July 2022
Stocking the produce department, organizing the backroom, ensure products are rotated in terms of expiry date and make sure the shelves are kept clean as well as maintaining a clean and organized work area.
TUTOR, ST. EDMUND CAMPION
September 2018 to May 2019
During my free period, I would help students who have previously failed a course and are retaking it or a student whom is struggling with their schoolwork. Education
BACHELOR OF ARTS
YORK UNIVERSITY
2021 to Present
Sociology and criminology (BACHELOR OF SOCIAL SCIENCE DEGREE) UNIVERSITY OF TORONTO
2019 to 2021
Skills
• Tutoring
• Organized, detail-oriented and great at managing time
• Critical thinker and great team-worker
• Produce Experience
• Experienced in use of Microsoft Office (Word, Excel, and PowerPoint)
• Fluent in English and proficient in Portuguese
Contact this candidate