Quality Specialist with 9+ Years in Medical Billing

*** ****** ****** **, **********, UNITED STATES, *0032 •

*************@*****.*** • 240-***-****

CHAMEKA BROOKS

Quality Specialist

PROFESSIONAL SUMMARY

Experienced quality and patient accounts professional with over nine years in medical billing, accounts receivable, and claims management. Demonstrates strong attention to detail, data integrity, and process improvement, with proven success in optimizing workflows and resolving discrepancies. Brings collaborative skills and a commitment to ensuring accuracy and compliance in call center and healthcare environments. EMPLOYMENT HISTORY

BILLING ACCOUNTS REPRESENTATIVE 2020 - Dec 2026

Global Reimbursement Consultants LLC Gaithersburg

ACCOUNTS RECEIVABLE MANAGER 2017 - 2020

Delta Omicron Caduceus (DOC) Medical Billing and Practice Management EDUCATION

BACHELOR OF SCIENCE IN CYBER SECURITY Nov 2025 - 2026 Southern New Hampshire University

Tentative completion date.

SKILLS

Quality Assurance, Call Monitoring, Case Auditing, Data Accuracy, Process Documentation, Data Entry, Attention To Detail, Customer Support, HIPAA Compliance.

Resolved customer complaints and inquiries, improving satisfaction and trust Streamlined account closures using credit card management systems for operational efficiency Analyzed feedback to identify service gaps and implemented solutions for better client experience Fostered a welcoming environment, enhancing customer relationships Utilized strong interpersonal skills to address client needs and support positive outcomes Streamlined cash application processes to reduce collection cycle time and improve cash flow predictability Processed medical claims with accuracy, producing compliance reports that lowered claim rejections Resolved provider billing discrepancies to expedite payments and strengthen provider relations Handled customer inquiries and investigations to improve resolution speed and decrease escalations