Administrative Office Supervisor with 25+ Years Experience
Resume:
Stephanie Schweinsberg
San Pedro, CA
*************@*******.***
Professional Summary
Highly organized and experienced administrative professional with over 25 years in customer service and office management roles. Proven ability to efficiently manage front office operations, coordinate schedules, maintain office systems, and provide exceptional support to teams and clients. Proficient in Microsoft 365,
Google Workspace, CRM systems, and various administrative software. Seeking a challenging position where strong organizational skills, proactive support, and a commitment to excellence are valued and rewarded.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Receptionist
Payne & Fears, LLP-Irvine, CA
May 2025 to Present
(Temporary
Assignment)
· Answer multi-line telephone system.
· Conference room preparation for meetings. (and clean up)
· Provide general hospitality services. (e.g., make coffee)
· Distribute parking validations and keep track of our inventory in parking binder.
· Break room clean up.
· Receive vendor packages and direct to recipient, as applicable. Front Office Manager/Receptionist
SageView Advisory Group-Newport Beach, CA
July 2023 to September 2024
· Managed busy multi-line phone system, directing calls efficiently and professionally.
· Oversaw all incoming and outgoing mail, ensuring accurate distribution and timely processing.
· Maintained a professional and organized reception area and ensured meeting rooms were prepared for daily use.
· Managed office supply inventory, ordering, stocking, and ensuring availability of essential items.
· Coordinated and set up conference rooms, including audio/visual equipment, for client and internal meetings.
· Assisted with guest reception, offering refreshments and directing them to appropriate meeting spaces.
· Utilized Microsoft Office Suite for drafting documents, reports, and managing data (e.g., Mail Merge for various mailings).
· Managed electronic document filing, CRM updates, and other project management system entries.
· Provided comprehensive administrative support to the Practice Management Team and home office operations.
Dining Room Manager
Ivy Park Senior Living-Laguna Woods, CA
May 2023 to August 2023
· Supervised meal service to ensure a high-quality dining experience for residents, focusing on efficiency and satisfaction.
· Managed and troubleshot the dining room POS system, providing staff training for accurate and prompt service.
· Ensured compliance with all serving techniques and etiquette, maintaining high service standards.
· Coordinated and supervised dining room and kitchen cleaning, including assigning side work to staff. Concierge
Laguna Woods Village-Laguna Woods, CA
October 2022 to June 2023
· Operated multi-line telephone console and managed meeting calendars.
· Served as the primary contact for vendors and processed amenity orders.
· Managed personal calendars and assisted with travel planning. Lead Server/Concierge
Ivy Park Senior Living-San Juan Capistrano, CA
March 2022 to January 2023
· Trained and coordinated dining staff to ensure smooth and efficient meal service.
· Resolved customer complaints and managed staff effectively.
· Ensured proper food and beverage preparation and service standards were met. Client Service Representative/Implementation Associate Accurate Background, Inc.-Lake Forest, CA
July 2005 to June 2012
· Maintained outstanding customer relations, managing a high volume of inbound calls and resolving requests.
· Served as a crucial liaison between clients and various internal departments.
· Executed client training and supported project plans, aiding in problem identification and product solutions.
· Developed training materials and comprehensive support to Sales, Implementation, Customer Service, and Account Management teams.
Education
High School Diploma
Capistrano Valley High School-Mission Viejo, CA
June 1997 to June 1997
Skills
• Phone etiquette
• Computer literacy
• Complaint Resolution
• CRM Systems
• Interdepartmental Liaison.
• Food industry
• Executive administrative support
• Medical terminology
• Social media management
• Microsoft Publisher
• Highly Organized
• Zendesk
• Multi-tasking
• Cash handling
• Windows
• Guest Relations Experience
• Mail Management
• Attention to Detail
• B2B
• HTML
• Microsoft Access
• Multi-line phone systems
• AI
• Travel Coordination
• Communication skills
• Adaptability.
• NetSuite
• Google Docs
• Restaurant experience
• Records Management
• HIPAA
• Presentation skills
• Document management
• Databases
• Analysis skills
• Slack
• Front Office Operations
• Microsoft Outlook Calendar
• Microsoft Office 365 (Word, Excel, Outlook, PowerPoint)
• Document Preparation (Microsoft 365)
• Sales
• Google Suite
• Project implementation
• Meeting Planning & Support
• Critical Thinking
• Time Management
• Team Collaboration
• Outbound calling
• Microsoft Word
• Research
• Hotel experience
• Data Entry
• Customer service
• Word processing
• QuickBooks
• Data Entry & Typing: 65+ WPM, 10-Key Proficient.
• Home health
• Project coordination
• Tax experience
• Adobe XD
• Project scheduling
• Scheduling & Calendar Management
• Active Listening
• Office Supply Management
• Financial software
• Salesforce
• B2B sales
• Supervising experience
• Software troubleshooting
• Grammar Experience
• Microsoft Outlook
• Training & development
• Guest services
• Proofreading
• Leadership
• Zoom
• Food handling
• Problem-Solving
• POS
• Accounting
• Electronic Filing.
• Google Workspace
• Telehealth
• POS Systems.
• DocuSign
• Quality control
• Writing skills
• Client Relations
• Professional Communication (Verbal & Written)
• Night audit
• Adobe Acrobat
Certifications and Licenses
Driver's License
Food Handler Certification
Food Safety Certification
Contact this candidate