Remote Member Advisor with 32 Years Banking Experience
Resume:
Dena Bracy
Luray VA *****
Phone: 703-***-****
Email: *******@***.***
Objective:
To service members to the best possible extent as a Remote Member Advisor. Summary of Qualifications:
- Thirty-two years of banking and credit union experience; 19 years with a credit union
- Excellent communication skills with high level telephone etiquette
- Excellent inter-personal with pleasing manners to people at every level
- Program knowledge in Symitar, Synapsis (Xperience), Microsoft, and some Excel knowledge
Employment History:
08-2022 to 11-2025: Apple Federal Credit Union
4097 Monument Corner Dr
Fairfax, VA 22030
Job Title: Member Solution Lending Advisor II
Handle incoming calls to Member Solution Center Loan Operations. Assist members with applying for consumer loans. Read and advise members on soft pull credit reports
& offer cross sells. Assist members with consumer loan & credit card servicing & questions.
07-2006 to 08-2022: Apple Federal Credit Union
4097 Monument Corner Dr
Fairfax, VA 22030
Job Title: Member Solution Center Specialist III
Handle incoming calls to the Member Solutions Center. Assist members in various situations including online banking, account information, research, and loan servicing. 09-2005 to 06-2006: SunTrust Bank
13900 Lee Jackson Mem Hwy
Chantilly, VA 20151
Job title: Teller Coordinator
Acted in Head Teller position. In charge of main cash vaults and ordering and distributing cash. Handled daily work and transactions. Teller mentor; assisted tellers in questions or client needs.
02-2002 to 03-2005: Northrim Bank
1501 E Huffman Rd
Anchorage, AK 99515
Job title: Branch Operations Specialist
Back up supervisor. Open and closed branch when needed. Handled cash, daily work and transactions. Assisted tellers in questions or client needs. Audited reports Education:
High School Diploma, 1987: Monacan High School
Richmond, VA
Bachelors in fine arts/Illustration, December 2015: Academy of Arts University San Francisco, CA
Personal skills/hobbies:
Drawing, painting, reading. Former church reader/choir director, Egyptian Mau satellite breeder.
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