Telecom and Cable Installation Leader Resume Summary
Resume:
Daniel Lapine
Loris, SC 29569
SUMMARY OF QUALIFICATIONS:
As a dedicated telecom and cable installer and leader, I prioritize customer satisfaction by delivering exceptional service that consistently meets or exceeds expectations. My commitment to efficient and timely service ensures high-quality installations without delays, guaranteeing the best possible experience.
WORK HISTORY:
Comcast Corp New England Region
Technical Operations Supervisor March 2010 to November 2024
Responsibilities:
●Managed day-to-day activities for team of 12 technicians.
●Conducted post inspections on technicians’ workmanship.
●Live observation of technician interactions with customers, rating the technician’s performance with the customer as well as onsite work performed.
●Field safety observations.
●Coaching performance and metric compliance.
●Follow up with customers after surveys taken on technicians for customer satisfaction.
●Develop technician’s skills sets.
●Maintain team metric compliance above goal year over year.
●Rotating on call coverage for Western Massachusetts area after hour safety issues
●Defensive driving and ladder handling recertification of technicians for defensive driving and ladder handling.
Comcast Corp Western New England Region
Comtech III universal Business Class Advanced. August 2004 through March 2010 Responsibilities:
●Installation and repair of Comcast digital voice, high speed internet and cable services.
●Installation and repair of customer wiring.
●Customer education of all three Comcast services.
●Assist team leader with truck inspections.
●Assist management with team meetings and calls when needed.
●on my supervisor’s days off. Run team meetings when direct supervisor is unable to attend. Completed leaders of tomorrow training.
LICENSE/CERTIFICATIONS:
●MA license for home alarm installation and repair
●Defensive driving certification:
●Yearly recertification class for supervisors mandated by Comcast as a requirement to complete technicians’ certification for defensive driving.
●Ladder handling certification: Required for Comcast supervisors to perform technician certifications for proper ladder handling, placement/setup on telephone poles as well as strand between poles. Ascending and descending ladders keeping 3 points of contact. Proper belting off to pole or stand before conducting aerial work.
●DE&I: Yearly online training
EDUCATION:
Greenfield High School
High School Diploma in Academic Studies
References upon request
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