Logistics & Customer Service Professional
Resume:
Zachary Hood
Lexington, NC *****
********@***.***
Professional Summary
Focused forklift operator committed to company core values, driving results and exceeding expectations. Customer service experience, warehouse, shipping and receiving, inventory, delivery experience Authorized to work in the US for any employer
Work Experience
Delivery Driver/Customer Service (Part Time)
DELIVERY DRIVERS INC-Lexington, NC
December 2019 to Present
Good eyesight, hearing, and physical condition; customer service skills; initiative; neat appearance, well spoken, courteous, and work well with little supervision. Sales Service Specialist / Service Advisor
Firestone Complete Auto Care-Salisbury, NC
July 2019 to March 2024
The Sales and Service Specialist position, or SSS, is a unique opportunity at Firestone Complete Auto Care. As an SSS, you'll get the chance to fully embrace all aspects of your storefront, from back shop tasks to front-of-store (customers, phones conversion, appointments, inventory in/out bound, managment responsibilities (open, close, correct, count, double check locks twice. Not only do/did help the BOSS
(customer) by assessing their needs and recommending relevant products and services, but also perform entry-level vehicle services like oil changes and filter/wiper replacements..
: Promotion to Service Manager
Service Manager at Firestone is responsible for overseeing the day-to-day operations of the service center. This includes managing the staff, ensuring customer satisfaction, and ensuring that all services are performed correctly and efficiently. The Service Manager is also responsible for maintaining the highest standards of safety and cleanliness in the service center. Additionally, the Service Manager is responsible for ensuring that all services are completed in a timely manner and that customer expectations are met.
Warehouse Specialist
Flowers Baking Co. of Jamestown, LLC-Salisbury, NC September 2018 to May 2019
all areas of warehouse work, from shipping and receiving roles to inventory control, order picking, paperwork and all other warehouse duties.
Forklift Driver
ARC International-Millville, NJ
July 2013 to May 2018
Order Filler/Picker- Fulfillment of customer orders and delivering them to the delivery platform in a manner that meets company standards for safety, security, and productivity Warehouse Worker- Receiving and processing incoming stock and materials, picking and filling orders from stock, packing and shipping orders, or managing, organizing and retrieving stock in the warehouse. Shift Leader- I had the highest seniority on night shift. I would help employees through their daily routines and interact with customers to make sure that they have a satisfactory experience. Backstock & Sales
Target-Millville, NJ
February 2013 to July 2013
unloading or unpacking Marking it with codes to be identified, stocking shelves, and helping customers place orders.
Also pushed sales and interacted with customers.
Drivers Helper/ Unloader
McClane Food Service-Penns Grove, NJ
January 2012 to February 2013
Helped driver unload packages and cargo to route destination using handcarts to unload in a safely and effective fashion.
Obtained signatures and interacted regularly with customers. Recorded information, such as items received and delivered. Also assisted with guiding and stopping traffic so the truck could backup in a safe manner. Education
High school or equivalent
New Hope Christian Academy-Thomasville, NC
Skills
• Cleaning Experience
• Heavy lifting
• Customer service
• Forklift
• Materials handling
• Heavy lifting (7 years)
• Quality Assurance
• Warehouse distribution (5 years)
• Shipping & Receiving (5 years)
• Delivery Driver Experience
• Microsoft Word
• Shift Management
• Mechanical knowledge
• Sales
• Forklift Operator (5 years)
• Computer literacy
• Picking & packing
• Industrial equipment
• Assembly
• Order Picking
• Order Picker
• Pallet Jack
• Quality assurance
• Oil Change
• Time management
• Customer service (5 years)
• Load & Unload
• Shift management (3 years)
• Shift management
• Mechanic Experience
• Propane and Electric Forklifts (5 years)
• Warehouse Experience (5 years)
• Driving
• Inventory Control
• English
• Lawn care
• RF scanner (5 years)
• Load & unload
Awards
Sales event aawrd
January 2023
Store location won a little reward for being # 1 out of 12 in the the NC region! Certifications and Licenses
driver's license
Driver's License
Certified Forklift Operator
Operator Training Authorization Card
March 2016 to March 2019
Forklift Certifications For The Following.
Gas,LP-Gas,Diesel Sit-Down Rider- Counterbalanced
Electric Sit-Down Rider ( 3-Wheel / 4-Wheel ) - Counterbalanced CPR/AED
January 2014 to January 2018
CPR/AED Certified through The American Heart Association. Additional Information
Skills
Strong leader
Excellent hand-eye coordination
Forklift operation for sit down electric and sit down propane operated lifts. Reliable
Deadline-driven
Quality assurance
Receptive to new work environments
Contact this candidate