Versatile Operations and Customer Service Professional

Candace L Ramseur

Gastonia, NC *****

1-704-***-**** - ***********@*****.***

Professional Summary

Effective at working in fast-paced environments. Upbeat and friendly team player with a good attitude and willingness to take on any task. Enthusiastic, positive and dedicated professional proficient in correct procedures. Results-oriented professional with a diverse background in management and customer service. Additional experience in customer service in retail and inventory management. Dedicated, well organized, highly communicative and detail-oriented.

Skills

Teamwork and collaboration

Safety processes and procedures

Motivated team player

Order filling

RFID scanning

Box building and packing

Pallet jack usage

Packaging expertise

Customer service

Venipunture

CPR

First aid

Work History

11/2024 to 03/2025

Order Picker

Rauch Industries Inc. – Gastonia, NC

Collaborated with team members to ensure timely completion of orders during peak demand periods.

Excellent communication skills, both verbal and written.

Reduced order processing time with the use of RF scanning equipment and inventory management software.

Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.

05/2023 to 09/2023

MACHINE OPERATOR

Diamler Trucks North America – GASTONIA, NC

Increased production efficiency by assembling components quickly and accurately.

Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.

Enhanced workplace safety by maintaining a clean and organized work area at all times.

Maintained high-quality standards with thorough inspections of assembled parts.

05/2021 to 07/2021

MACHINE

CL RABB INC – GASTONIA, NC

Self-motivated, with a strong sense of personal responsibility.

Worked effectively in fast-paced environments.

Skilled at working independently and collaboratively in a team environment.

Proven ability to learn quickly and adapt to new situations.

Demonstrated respect, friendliness and willingness to help wherever needed.

01/2021 to 05/2021

Covid Tester

MILITARY HIRING ACCELERATOR – MOORESVILLE, NC

PERFORMED COVID TESTING

ENTERED PATIENT INFORMATION IN HANDHELD

USED VIDEO CHAT ON TABLETS SO THE NURSES COULD VISUALLY SEE THE PATIENTS TO VERIFY PERSONAL INFORMATION BEFORE TESTING WAS PERFORMED

SANITIZE EACH HANDHELD AFTER EACH PATIENT

12/2019 to 03/2020

Phlebotomist

GRIFOLS – GASTONIA, NC

Reduced patient anxiety through compassionate communication and expert venipuncture techniques.

Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.

Upheld HIPAA compliance through careful management of confidential patient records and lab results.

Minimized patient discomfort during blood draws by utilizing proper tourniquet application, needle selection, and insertion techniques.

03/2017 to 07/2017

Medical Assistant

FIRST CARE MEDICAL CLINIC – GASTONIA, NC

Sanitized, restocked, and organized exam rooms and medical equipment.

Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.

Directed patients to exam rooms, fielded questions, and prepared for physician examinations.

Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.

Prepared and administered medications to alleviate patient symptoms.

Prepared examination rooms with necessary tools and instruments prior to each appointment, enabling smooth transitions between patients.

08/2016 to 11/2016

Traveling Phlebotomist

HEALTH STAT INC – CHARLOTTE, NC

Enhanced the accuracy of collected samples by strictly adhering to proper phlebotomy techniques and protocols.

Demonstrated adaptability by effectively managing assignments across multiple locations based on daily needs.

Provided exceptional patient care by addressing concerns and answering questions about the blood draw process.

Performed high-quality venipuncture procedures while minimizing patient discomfort during the process.

Maintained a safe and clean working environment by complying with infection control procedures and guidelines.

12/2013 to 09/2016

Direct Support Assistant

RHA HEALTH SERVICES – GASTONIA, NC

Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.

Kept clients engaged in social networks and communities for personal health and growth.

Arranged transportation and accompanied patients to doctors' offices and errands.

Organized recreational outings that fostered socialization skills among clients while encouraging community integration.

Developed essential life skills in clients through structured training programs focused on personal hygiene routines, meal preparation tasks, housekeeping responsibilities.

Education

06/2016

CERTIFICATION IN MEDICAL ASSISTING

SOUTHEASTERN INSTITUTE - CHARLOTTE, NC

07/2013

CERTIFICATE IN COMPUTERS FOR MEDICAL BILLING/OFFICE, CERTIFICATE IN OFFICE & COMPUTER SKILLS

GASTON COLLEGE - GASTONIA, NC

#HRJ#0722836f-e7d9-4c8e-b1db-22dbbb0642aa#

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