Customer service representative

BRIDGET ZAHIRATU

Baltimore, MD 848-***-**** ******************@*****.***

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PROFESSIONAL SUMMARY

Results-driven Operations and Administrative Specialist with over 10 years of experience in healthcare, professional services, and client operations. Expertise in HIPAA-compliant patient management, workflow coordination, data accuracy, and multi-channel client support. Adept at streamlining administrative processes, supporting operational efficiency, and adapting quickly to proprietary systems and software.

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CORE SKILLS

Client & Patient Support: Case Management, Multi-Channel Support (Phone, Email, Chat), Customer Service Excellence

Healthcare Operations: HIPAA Compliance, Patient Intake, Records Management, Scheduling

Operations & Administration: Workflow Optimization, Data Entry, Reporting, Vendor Coordination

Technical Tools: Microsoft Office Suite (Excel Advanced), Salesforce, Zendesk, Microsoft Dynamics

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PROFESSIONAL EXPERIENCE

InnoSource (Contract Assignment) — Remote

Client Success Coordinator January 2024 – December 2025

Managed administrative and operational requests for healthcare clients with strict adherence to HIPAA standards.

Processed client cases from intake through resolution and escalated complex issues appropriately.

Reviewed client account data for accuracy and documented discrepancies for timely follow-up.

Coordinated with internal teams to ensure prompt resolution of client issues and operational requests.

Client Services, Inc. — Saint Charles, MO

Customer Service Representative May 2022 – December 2023

Delivered multi-channel support (phone, email, chat) for healthcare clients, maintaining HIPAA-compliant records.

Assisted with patient verification, claims processing, and administrative case management.

Supported workflow improvements to enhance operational efficiency.

US Medical Staffing, Inc. — Philadelphia, PA

Receptionist November 2019 - December 2021

Provided front-desk and administrative support for healthcare staffing operations.

Managed scheduling, phone communications, and document organization in compliance with HIPAA standards.

DSC Logistics — Atlanta, GA

Operations Specialist II March 2018 – August 2019

Managed on-site warehouse operations, including inventory tracking, shipment processing, and operational reporting.

Assisted with onboarding and training new hires in operational procedures and safety compliance.

Maintained documentation and reporting accuracy to support management decisions.

Aston Carter (Contracting Services) — Baltimore, MD

Operations & Administrative Specialist July 2015 – January 2018

Executed administrative and operational assignments for healthcare and professional services clients.

Managed patient records and intake processes, ensuring 100% HIPAA compliance and data privacy.

Coordinated office workflows, including scheduling, vendor communication, and document management.

Produced accurate operational reports using Microsoft Excel to support project tracking.

Provided flexible support across multiple proprietary systems during high-volume operational periods.

Okechukwu Ahumaraeze & Co. — Nigeria

Office Operations Coordinator July 2011 – June 2014

Oversaw daily office operations including procurement, records management, and staff onboarding.

Maintained operational documentation and assisted in workflow tracking and reporting.

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CERTIFICATIONS

Certified Customer Service Professional (CCSP) — National Customer Service Association (NCSA), 2024

Microsoft Office Specialist (MOS) Excel Associate — Microsoft/Certiport, 2024

HIPAA Awareness for Healthcare Providers — HBI Solutions, 2023

Lean Six Sigma Yellow Belt — Management & Strategy Institute (MSI), 2022

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EDUCATION

High School Diploma

God’s Blessing Comprehensive College — Nigeria

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