Remote Data Entry & Scheduling Specialist

Staci Ford

Warren, Indiana

260-***-****

********@*****.***

Professional Summary

Detail-oriented and compassionate healthcare support professional with 14+ years of experience in high-volume radiology and diagnostic appointment scheduling, patient access, and data entry. Adept at managing complex scheduling workflows, verifying insurance, and delivering excellent patient service. Proven ability to work remotely with accuracy, confidentiality, and strong productivity. Seeking a remote role in appointment scheduling or data entry.

Work Experience

Patient Access – Appointment Scheduling

Community Health Systems (CHS) / Shared Services Center December 4, 2011 – November 9, 2025

- Scheduled radiology and specialty diagnostic procedures across multiple hospitals and clinics.

- Handled high-volume inbound calls while maintaining accuracy, empathy, and professionalism.

- Verified insurance, ensured authorization requirements were met, and reviewed clinical orders for completeness.

- Entered and updated patient data in EMR/EHR systems with high accuracy and adherence to HIPAA standards.

- Coordinated with radiology departments, referring providers, and patients to resolve scheduling conflicts and optimize appointment flow.

- Consistently exceeded quality, productivity, and customer satisfaction benchmarks.

- Adapted quickly to updated scheduling protocols, system changes, and multi-facility requirements. Skills

- Appointment Scheduling (Radiology & Specialty Services)

- High-Volume Call Handling

- EMR/EHR Systems

- Remote Work Tools (Teams, Zoom)

- Insurance Verification & Prior Authorization Awareness

- Data Entry – High Accuracy

- Patient Service & Communication

- Multi-tasking in Fast-Paced Environments

- HIPAA Compliance

- Problem Solving

- Microsoft Office

Education

Marion High School – Marion, Indiana

High School Diploma, 1992

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