Operations & Customer Service Managerial Professional
Resume:
Robin Sanchez
Professional Summary
I am an operations and customer service professional with over 10 years of experience in facility management, dispatching, and administrative support. Known for optimizing workflows, solving problems quickly, and creating positive customer experiences. Blends hands on technical ability with strong communication and community building skills. Seeking manager or assistant manager roles.
Core Skills
• Customer Service & Client Support
• Facility & Property Management
• Dispatching & Scheduling
• Workflow Optimization
• Vendor Coordination
• Community Outreach
• Troubleshooting (Tech & HVAC)
• Reporting & Documentation
Experience
Lead HVAC Specialist & Remote Dispatcher
Gee Heating and Air Remote 2024–Present
• Coordinated technician schedules and optimized service routes.
• Troubleshot customer issues and ensured clear communication.
• Improved workflow efficiency and reduced scheduling conflicts.
Storage Facility Manager
Universal Storage Group GA 2019–2023
• Managed daily operations, leasing, maintenance, and customer service.
• Increased occupancy through community outreach and marketing.
• Oversaw inspections, vendor coordination, and property upkeep.
• Streamlined administrative processes to improve customer experience.
Administrative Assistant
Shear Realty CA 2013–2018
• Supported agents with scheduling, documentation, and MLS updates.
• Managed office operations and prepared marketing materials.
Licensed Realtor
California Real Estate Group 2010–2011
• Guided clients through buying/selling processes and negotiated offers.
Certifications & Training
• HVAC field experience
• Former California Real Estate License
• Customer Service & De escalation Training
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