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CLOUPAS KGOLANE MOKGOHLOA

**** ****** ******, ***** **** Extension 2, Midrand 1685

071-***-**** ******************@*****.***

Professional Summary

Motivated and detail-oriented IT graduate with hands-on experience in Information Technology and logistics operations. Skilled in technical support, hardware/software troubleshooting, inventory management, SAP, and warehouse systems. Proven ability to work cross-functionally in fast-paced environments. Seeking to contribute IT and operational expertise to a dynamic organization.

Professional Experience

Logistics Coordinator – Gijima Holdings (Jul 2024 – Jun 2025)

• Managed stock issuing/receiving via SAP for internal/external customers

• Performed monthly cycle counts and stock reconciliations

• Allocated stock to field service engineers to meet SLA requirements

• Tracked deliveries, verified waybills, and managed ETA reporting

• Administered supplier POs and monitored supplier performance

• Supported warehouse process improvements and safety compliance Cellphone Repair Technician – The Innovation Hub (Jun 2023 – May 2024)

• Diagnosed and repaired smartphones (screens, charging ports, software)

• Performed soldering, data recovery, and device cleaning

• Sold new/refurbished smartphones and provided customer support Warehouse Assistant – Specpharm Holdings (Mar 2022 – Apr 2023)

• Weighed and labeled pharmaceutical packages

• Inspected and repackaged damaged goods

• Operated machines to fill product; wrapped pallets for distribution IT Support Intern – Saints Stithians College (Feb 2021 – Jan 2022)

• Provided helpdesk support and remote troubleshooting

• Reset user passwords using Active Directory

• Installed Windows/iOS and tagged hardware for inventory IT Support Technician – Altron Bytes Document Solutions (Jan 2020 – Dec 2020)

• Set up hardware, software, and user accounts

• Resolved hardware/software issues in-person and remotely

• Managed permissions and user accounts via Active Directory Certifications & Training

• Data Science 101

• Systems Administration & Network Administration

• Network Security

• AI-900: Microsoft Artificial Intelligence Fundamentals

• Data Analytics

• AZ-800 & AZ-801 (Administering Windows Server Hybrid Infrastructure)

• Entrepreneurship

Technical Skills

• SAP (Inventory Management, Order Processing)

• BMC Remedy (Ticket Logging)

• Microsoft Office Suite (Word, Excel, Outlook)

• Active Directory

• Windows/iOS Installation

• Remote Desktop & Helpdesk Support

• Shipment Tracking & Logistics Planning

• Data Control & Quality Assurance

• Warehouse Management & Safety Compliance

Education

National Diploma in Information Technology – Richfield Graduate Institution of Technology

(2018)

Matric Certificate (NSC) – Allan Ridge Secondary (2014) References

• Khutso Mamanyowa – Logistics Team Leader, Gijima Holdings 011-***-**** ******.*********@******.***

• Thabiso Teme – Skills Coordinator, The Innovation Hub 012-***-****

• Gillion – Pharmacist, Specpharm Holdings 011-***-****

• Marshy Nel – IT Campus Manager, Saints Stithians College 011-***-****

• Adrian – Project Manager, Altron Bytes Document Solutions 011-***-****

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