Biotech Scientist with Case Management Experience

TM

TEA MUSAJ

***.*******@*****.*** 857-***-**** Winthrop, MA 02152

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Critical thinking and problem solving

Professionalism and strong work ethic

Organization

Oral and written communications skills

PPE Use

Time Management

ELISA in detection of proteins and antibodies

PCR in amplification of DNA and RNA

Multitasking

Calm Under Pressure

Attention to Detail

VEEVA

Chromatography

SOP guidelines

CGMP

Sample preparation

LabX

Standardization

Troubleshooting

Set up daily equipment

Human cells handling

Batch records Handling

Hazards Handling

Documentation

LIMS

Boston Senior Home Care Boston, MA

CASE MANAGER

06/2024 - Current

Case Managers conduct home visits in the Greater Boston area to assess and evaluate elder's eligibility for the State Home Care Program as well as other community resources.

Following the development and implementation of the client's initial care plan, Case Managers monitor their assigned client caseload through home visits and telephone contact.

Case Managers work collaboratively with informal and formal supports, vendors and other community agencies.

Takeda Pharmaceuticals Lexington, MA

SCIENTIFIC ASSOCIATE

05/2022 - 11/2023

Purification processes, sterile filtration, chromatography, sterile sampling, ultrafiltration, process development

Support the development, validation, and optimization of immunoassays for various applications

Conduct experiments to analyze and characterize antibodies, antigens, and other biological molecules

Assist in data collection, analysis, and interpretation for scientific reports and presentations

DNA extraction, plasmid preparation, DNA quantification, detection and quantification of RNA

Operate production equipment according to SOPs for producing clinical and commercial products

Perform cGMP manufacturing operations using Standard Operating Summary

Skills

Experience

Procedures (SOP), Batch Records and Form Preps

Troubleshoot and resolve basic process related issues Recognize and escalate deviation

Implement important routine activities to support production Perform Batch Record, Logbook and Form Prep requests Enter data in the Laboratory Information Management System (LIMS), MODA and other operations

Review GMP documentation

Mass General Hospital us

PATIENT CARE COORDINATOR

02/2022 - 05/2022

Worked with patients and families to develop future plans and discuss care actions

Worked closely with patients to deliver excellent and direct individualized patient care

Make outbound and follow-up calls to potential and existing patients to schedule appointments

Obtain potential referrals

Perform data entry and appointment scheduling using company protocols and internal scheduling database software

Manage office supply inventory to ensure the clinic is well-stocked and patient-ready

Work directly with patients to collect all necessary insurance documentation

Stay informed about current HIPAA laws and ensure compliance Walgreens us

PHARMACY TECHNICIAN

10/2018 - 04/2021

Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments Liaised with other pharmacies to eliminate issues related to product expiration

Ensure all medication needs and regulatory compliance standards are met for our patients

Able to manage all assigned pharmacy workstations and tasks to support the team's ability to promptly, safely and accurately fill patient prescriptions all while providing caring service that exceeds customer expectations

Swissport USA Boston, MA

CUSTOMER SERVICE

REPRESENTATIVE

05/2017 - 09/2018

Handled customer inquiries and suggestions courteously and professionally

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor

Answered constant flow of customer calls with minimal wait times Answered customer telephone calls promptly to avoid on-hold wait times Offered advice and assistance to customers, paying attention to special needs or wants

Responded to customer requests for products, services, and company information

MCPHS University Boston, MA

Bachelor of Science in Pharmaceutical Sciences

COMPLETED COURSEWORK TOWARDS BACHELOR OF SCIENCE IN PHARMACEUTICAL SCIENCES Education and Training

Brighton High School Brighton, MA, US

High School Diploma

COMPLETED COURSEWORK TOWARDS HIGH SCHOOL DIPLOMA

Pharmacy Technician

Certifications

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