Facilities Operations & Grounds Lead

VONZELL HAWES

Bellflower, CA • 323-***-**** • ************@*****.***

Professional Summary

Dependable and hardworking facilities professional with over 10 years of experience in custodial operations, grounds maintenance, and customer service across educational and public environments. Recognized with the Unsung Hero Award in 2022 and recently ranked #1 on the Groundskeeper exam in 2025. Holds an AST in Business Management and excels in team leadership, safety compliance, and service excellence. Open to roles in groundskeeping, operations, and customer service.

Work Experience

Lead Custodian

Los Angeles Southwest College – Los Angeles Community College District

Feb 2018 – Present

- Recognized with Unsung Hero Award (2022) for outstanding commitment and behind-the-scenes leadership.

- Maintain academic and athletic facilities, including football fields and gymnasiums.

- Lead cleaning teams during major maintenance operations and act as shift lead in staff absences.

- Ranked #1 on the Groundskeeper exam in 2025 through LACCD.

- Operate groundskeeping tools including blowers and mowers; maintain hygiene and safety across campus.

Customer Service Representative / Cashier

Walmart – Paramount, CA

Dec 2017 – Feb 2018

- Delivered excellent service while managing customer purchases and returns.

- Maintained clean and organized work areas and supported store restocking.

Custodian / Porter

PM Staffing – Los Angeles, CA

Mar 2017 – May 2017

- Cleaned and maintained apartment complexes; performed graffiti removal and restocked supplies.

Custodian

Metropolitan Transportation Authority – Los Angeles, CA

Sep 2014 – Sep 2016

- Maintained high-traffic transit facilities including elevators and waiting areas.

- Operated cleaning tools and responded to dispatch communications.

Cashier / Customer Service

Chevron Gas Station – Los Angeles, CA

May 2008 – Sep 2014

- Managed transactions, maintained site cleanliness, and upheld customer service standards.

Education

AST in Business Management

Los Angeles Southwest College – Los Angeles Community College District

June 2024

Associate of Arts in Management/Supervision

Los Angeles Southwest College – Los Angeles Community College District

June 2023

Skills

Grounds & Facilities: Lawn Care, Irrigation, Tools & Equipment, Floor Machines, Buffers, Strippers, Safety Standards

Customer-Facing: Cash Handling, Conflict Resolution, Communication, Service Excellence

Technical & Administrative: Microsoft Excel & PowerPoint, Team Coordination, Time Management, Inventory Tracking

Certifications

Groundskeeper Exam – Passed & Ranked #1 (2025, LACCD)

References

Available upon request.

Contact this candidate