Data-Driven IT Professional and Analytics Specialist

#: 773-***-**** ****.******@*****.***

Kirednel Howard

Experienced IT professional skilled in translating business needs into technical solutions, leveraging data analytics and machine learning to deliver actionable insights—motivated lifelong learner with a passion for cross-functional collaboration and driving impactful, data-driven results.

TECHNICAL SKILLS

Programming Languages: Bash, Python, Java, PostgreSQL/SQL Data & Cloud Tools: Git, Microsoft InTune, Microsoft SQL Server Management Studio, Google BigQuery, Power BI, Tableau, Microsoft 365, Docker, Cursor

OS: Windows 10/11, Linux (Ubuntu/Fedora/RHEL), MacOS CERTIFICATIONS

Stanford: Supervised ML Regression & Classification Certification, Coursera 2023 IBM Data Science Professional Certification, Coursera 2021 Google Cloud Platform: Big Data & ML Fundamentals Certification, Coursera 2020 EDUCATION

DEPAUL UNIVERSITY, Chicago - Master of Science, Comp Sci, (Tentative Graduation - 2026) DEVRY UNIVERSITY, Chicago - Bachelor of Science, Network Systems Communication EXPERIENCE

CRISIS CENTER FOR SOUTH SUBURBIA - IT Administrator, Nov 2023 - 2025

● Administered and maintained relational databases and IT infrastructure, achieving 99.9% system uptime for organizational operations

● Partnered with Managed Service Providers (MSPs) to deliver successful network implementations, optimizing hardware performance, and onboarding new IT assets

● Led server deployment and virtualization projects using Azure, reducing infrastructure costs by 15% through cloud migration strategies

● Developed and updated technical documentation, SOPs, and network diagrams, improving IT team troubleshooting efficiency and reducing incident resolution time by 20%

● Facilitated coordination between stakeholders to streamline IT workload prioritization and effective management of relational databases

COOP - Data Analytics Instructor, Oct 2022 - Dec 2023

● Designed and delivered hands-on workshops for SQL, Python, Tableau, and Excel to over 50 recent graduates and professionals, enhancing analytical and visualization skills

● Taught best practices for data visualization and storage, increasing participant project completion rates by 35%.

● Led sessions on operations research and decision modeling, resulting in improved application of statistics for business decision-making

ARAMARK - Application Support Analyst MAY 2019 - JAN 2021

● Coordinated between IT and business units to align network support with evolving business requirements, ensuring seamless communication and system reliability

● Delivered front-end and back-end support for SaaS financial applications, resolving 95% of tickets within SLA timeframes for end users

● Conducted user acceptance testing (UAT) for new features, contributing to the early identification of defects and a reduction in deployment errors by 18%

● Trained and onboarded 10+ new team members on IT security protocols and support procedures, enhancing department knowledge retention

● Implemented remote and onsite troubleshooting for hardware, software, and network issues, maintaining high customer satisfaction ratings throughout tenure

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