Operations, Logistics & Tax Professional

SHERYLL E. ROBERTS

Columbus, GA

678-***-**** ️ ****************@*****.***

PROFESSIONAL SUMMARY

Results-driven operations, logistics, and tax professional with 15+ years of experience in dispatching, courier services, healthcare logistics, and tax preparation. Proven leader with a strong background in compliance, customer service, data tracking, and team coordination. Known for precision, efficiency, and delivering high-volume work with accuracy under tight deadlines.

CORE SKILLS

• Logistics & Dispatch Operations

• Tax Preparation & Client Consultations

• Compliance & Documentation

• Workforce Coordination & Training

• Process Improvement

• Customer Service & Conflict Resolution

• Data Entry & Reporting

• Scheduling & Workflow Management

• Software & Database Systems

PROFESSIONAL EXPERIENCE

Goodwill Industries – Columbus, GA

Tax Professional / Site Coordinator Jan 2024 – Present

Supervised tax preparation staff to ensure compliance, accuracy, and timely filing

Prepared over 2,000 tax returns in one season with high accuracy

Reviewed and finalized complex tax filings

Explained tax results and financial implications to clients

Maintained confidentiality and compliance with IRS regulations

Century Staffing II – Columbus, GA

Substitute Teacher Aug 2023 – Present

Provided classroom instruction across multiple Muscogee County schools

Maintained structured, productive learning environments

Implemented lesson plans and classroom management strategies

Adapted quickly to different classroom needs and student populations

UPS – Alpharetta, GA

Dispatcher Mar 2021 – Mar 2022

Tracked and monitored drivers through logistics software

Maintained accurate shipment and delivery records

Coordinated routes and ensured on-time delivery

Communicated with drivers to resolve delays or issues

Emory University Hospital – Atlanta, GA

Courier II Nov 2019 – Jan 2021

Transported medical specimens under strict temperature and handling requirements

Updated specimen tracking systems in real time

Maintained HIPAA and hospital compliance standards

Ensured timely delivery to laboratories and departments

Schlumberger – Sugar Land, TX

Logistics Field Technician Feb 2017 – Aug 2019

Tracked logistics data using internal databases and cargo software

Coordinated procurement, transportation, and delivery of oilfield materials

Managed inventory and ordering for well sites

Maintained driver logs and compliance documentation

Responded to client inquiries and operational issues

Hospital Couriers – Sugar Land, TX

Dispatcher Aug 2012 – Dec 2017

Directed daily vehicle dispatch operations

Coordinated emergency responses and route adjustments

Maintained time logs, driver schedules, and fleet status

Ensured vehicles met maintenance and safety requirements

Resolved customer complaints and service escalations

Lone Star Overnight – Houston, TX

Delivery Driver Jan 2009 – Jun 2011

Delivered packages safely and on time across assigned routes

Performed DOT-required inspections and reports

Maintained delivery logs and customer documentation

DHL Delivery Services – Houston, TX

Commercial Driver Jan 2009 – Jun 2011

Operated DOT-regulated commercial vehicles

Maintained accurate delivery and compliance records

Followed all federal, state, and company safety regulations

Houston Cardiovascular Services – Houston, TX

Front Office Coordinator Feb 2008 – Sept 2008

Managed patient scheduling and referrals

Handled patient communication and provider coordination

Maintained patient records and service documentation

Sugar Land Courier Services – Sugar Land, TX

Courier / Document Processing Specialist Jan 2007 – Feb 2008

Prepared and submitted visa, passport, and legal documentation

Maintained case tracking databases

Communicated with consulates and clients

Identified compliance and SLA risks

EDUCATION

Regent University

2024-Present

Houston Community College

Coursework in Biology & Psychology

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