Hospitality Operations & Culinary Leadership Professional

AGUSTINA KATE KUENGAN

+639********* ***************@*****.*** FE-104-B, KM.3, Stonehill, Balili, La Trinidad, Benguet, 2601 www.linkedin.com/in/agustina-kate-a-kuengan-cahp-335501228 Dynamic and results-driven professional with a strong background in lodging operations, customer service, and culinary management. Skilled in problem-solving, team collaboration, and effective communication, with proven adaptability to industry trends. Self-motivated and experienced across various areas of the hospitality industry. Work Experience

English Examiner 2024-06 – Present

MINT MCLA Lower Magsaysay, Baguio City

• Administered and evaluated examinations for international students, ensuring fair and accurate assessment of academic progress.

• Effectively managed simultaneous responsibilities, including handling high-volume calls and conducting detailed student performance analysis, resulting in timely reporting.

• Proactively collaborated across online and in-office platforms to complete administrative tasks, enhancing team efficiency and project outcomes.

Demi Chef 2024-01 – 2024-04

OIA Modern Middle Eastern Cuisine, FatWave Surf Resort Urbiztondo, San Juan, La Union

• Mentor and empower staff through structured training programs, cultivating a collaborative and high-performance team environment.

• Oversee inventory management, procurement, and administrative workflows to ensure operational efficiency while maintaining cost-effectiveness.

• Delegate daily kitchen operations, including managing shifts, coordinating reservations, overseeing catering services, and ensuring adherence to budgetary guidelines. Commis/Prep 2023-03 – 2023-12

OIA Modern Middle Eastern Cuisine, FatWave Surf Resort Urbiztondo, San Juan, La Union

• Managed inventory processes from purchasing to delivery, ensuring all received items were complete and in excellent condition.

• Created and organized documentation for efficient record-keeping and safekeeping.

• Strategized and developed menu creations and production workflows to maintain consistent quality and innovation in culinary offerings.

• Strictly adhered to HACCP standards, Clean as You Go practices, and First-In, First-Out (FIFO) inventory management, ensuring optimal food safety and hygiene. Self-Employed Manager 2015-01 – 2023-01

Family Business Rentals La Trinidad, Benguet

• Develop and maintain strong relationships with partners, agencies, and vendors to support marketing initiatives.

• Monitor and maintain brand consistency across all marketing channels and materials. Intern (Dining Service Associate, Materials 2022-04 - 2022-05 Custodian, and Housekeeping Attendant)

Mines View Park Hotel Mines View, Baguio City

• Increased team efficiency by performing multi-tasking and initiative especially in dining and housekeeping departments.

• Demonstrated skills and contributed new trends for table set-ups.

• Achieved high customer satisfaction with professional and standard delivery of services.

• Help fellow peers by listening, empathizing and encouraging to increase motivation and morale. Customer Service Representative 2018-05 - 2018-07

SITEL SM Cyberzone, Baguio City

• Increased team efficiency by performing multi-tasking and initiative especially in dining and housekeeping departments.

• Demonstrated skills and contributed new trends for table set-ups.

• Achieved high customer satisfaction with professional and standard delivery of services. OJT - Service Crew 2017-12 - 2017-12

Health 100 Restoreant Baguio City

• Contributed in the successful operations of the bakeshop, dining, and banquet by utilizing skills and knowledge.

• Increased productivity and efficiency by initiating and volunteering to work ad hoc.

• Delivered exceptional standard company service without errors.

• Help fellow peers by listening, empathizing and encouraging to increase motivation and morale. Clerk 2016-04 - 2016-05

Municipal Engineering Office La Trinidad

• Increased team efficiency by performing multi-tasking and initiative especially in dining and housekeeping departments.

• Demonstrated skills and contributed new trends for table set-ups.

• Achieved high customer satisfaction with professional and standard delivery of services. Education & Affiliations

Hospitality Management, Bachelor of Science 2018 - 2022 Benguet State University Cum Laude, GPA: 1.5/1

Certified Associate Hospitality Professional 2022

Global Professional Advancement

Certificates

• First Aid Training and Basic Life Support Technique 2023-03

• Conflict Management and SPADE Analysis 2022-05

• Customer Satisfaction in Front Office Operations 2022-05

• Customer Service Management in Tourism and Hospitality 2021-10

• Food and Beverage Service Supervision 2021-10

• Food and Beverage Service Operations 2021-10

• Rooms Division Supervision 2021-10

• Rooms Division Operations 2021-09

• Re-envisioning Hospitality and Tourism Industry Frontier: 2021-10 Challenges, Trends and Updates Amidst Covid-19 Pandemic

• Menu Planning and Food Safety Challenges in the New Normal 2021-10

• Unboxing the MICE Industry Towards a Sustainable Future 2021-02

• Familiarization Tour, Fine Dining, Butler Service Demonstration & 2019-10 Banquet & Wine Service Training

• Education and Cultural Exchange Program 2019-09

• A Lecture on Post Modern Cuisine: An Approach to New Trends and Food Styling 2019-05

• Basic First Aid 2018-10

Honors & Recognition

Best in Innovation 2023-12

Gold Star Award: Eight Cycle of Certified Associate Hospitality Professional 2022-09 Ace of Initiative Award: Helping the Operations Without Commanding or Giving 2022-05 Other Side Duties

Most Creative Recipe Name for Pagkaing Lokal 2021-11 2nd Prize Winner on Pagkaing Lokal Plant-Based Recipe Contest: Healthy Food from Scrap 2020-06 Best in Bread and Pastry production 2021-11

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