Restaurant GM - Training & Ops Leader

Hope Gonzalez

Restaurant General Manager Certified Training Manager

n 951-***-**** )n **************@*****.***

COVER LETTER

With over two decades of hands-on experience in the quick-service restaurant industry—and the past 10+ years leading high-performing teams as a General Manager at Carl’s Jr—I bring a proven record of operational excellence, team development, and results-driven leadership. I’m excited to apply for the Restaurant General Manager position at your organization, where I can bring my passion for people, performance, and progress to your team.

Throughout my career, I’ve built strong, motivated teams that consistently exceed sales and service goals. As a Certified Training Manager, I’ve led multiple store openings, trained new leaders, and implemented high-impact programs that improved guest satisfaction, profitability, and team retention. I take pride in being a hands-on leader who inspires teams through example and accountability. I’m known for transforming underperforming locations into top-ranked stores, maintaining excellent audit scores, and building positive, people-first cultures. I’d love the opportunity to bring that same drive and experience to your brand. Thank you for considering my application — I look forward to the possibility of contributing to your continued success. Warm regards,

Hope Gonzalez

RESUME

Professional Summary

Dynamic and results-driven Restaurant General Manager with 20+ years of progressive leadership experience, including 10+ years managing high-volume quick-service locations. Proven ability to lead teams, increase profitability, and elevate customer satisfaction through operational excellence and strong leadership. Certified Training Manager skilled in developing staff, opening new stores, and driving performance in fast-paced, high-volume environments. Core Competencies

- Restaurant Operations Management

- Team Leadership & Development

- Sales Growth & Profitability

- Certified Training & Onboarding

- Budgeting & Cost Control

- P&L; Oversight

- Customer Experience Excellence

- Food Safety & Compliance

- Inventory & Labor Optimization

- Store Openings & Turnarounds

Professional Experience

Carl’s Jr – Restaurant General Manager (2013 – Present)

- Oversee daily operations for high-volume Carl’s Jr locations, ensuring top performance in guest service, quality, and profitability.

- Lead and develop teams of 25–40 employees, creating a culture of accountability, teamwork, and growth.

- Consistently achieve labor, food cost, and sales targets through effective scheduling, waste reduction, and coaching.

- Maintain 95%+ scores on corporate audits and food safety inspections.

- Train and mentor new managers through Carl’s Jr’s Certified Training Manager Program.

- Implement marketing initiatives and local outreach programs to boost community presence and drive traffic.

Carl’s Jr – Assistant Manager / Shift Supervisor (2003 – 2013)

- Supported daily store operations, handled cash control, inventory, and shift management.

- Trained and supervised team members in customer service, food preparation, and safety standards.

- Increased guest satisfaction and operational efficiency through clear communication and team motivation.

- Selected to lead temporary management of underperforming stores, resulting in improved performance metrics.

Certifications & Training

- Certified Training Manager – Carl’s Jr Corporate

- ServSafe® Food Protection Manager Certification

- Leadership & Performance Management (Carl’s Jr Corporate)

- HR & Labor Law Compliance (California)

Key Achievements

- Selected to train and certify new General Managers across multiple locations.

- Consistently maintained 95%+ on corporate audits for 5+ consecutive years.

- Opened two new Carl’s Jr locations from pre-opening to full operational launch.

- Reduced staff turnover by 35% through engagement and leadership initiatives. References available upon request.

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