Customer Service, Payroll & Education Professional with Tax Experience

Hope McDermott Rhodes

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Petal, MS ***65

Mobile 601-***-****

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PROFESSIONAL SUMMARY

Experienced customer service professional with over 18 years in managing customer needs and providing customer support. Passionate in resolving customer needs and building customer relationships. Skilled educator with 12 years of experience teaching Mathematics at the secondary level with the ability to develop and implement effective teaching strategies that improve student performance. Excellent organizational skills including strong communication skills with the proven ability to provide excellent customer service. Experience and advanced knowledge of Microsoft Professional Suites, Outlook, Adobe Pro, PowerPoint, Visio, Quicken Business and Invoice, and Billing Manager Software.

PROFESSIONAL EXPERIENCE

Home March 2020 – Current

Home Educator

Petal, MS

In 2020 I made the decision to homeschool our youngest child to ensure she received a quality education while maintaining her weekly therapy sessions for anxiety. Taught and assisted with all required courses, organized lesson plans, assigned homework, worked one-on-one to develop lesson plans, and monitor progress daily. Provide encouragement and motivation while maintaining a firm schedule for daily lessons. Identify areas of improvement while being supportive and positive. Maintained focus while guiding her with the necessary steps to meet her goal of attending college. MS Department of Revenue August 2016 – March 2020

Tax Revenue Analyst I & Titles Department

Jackson, MS

Daily responsibilities were to provide customer service and technical assistance with tax-related inquiries for individuals living in the State of MS. Provided quality customer service in a high-volume call center. Responded to telephone calls and email requests for technical or informational support. Confers with clients by telephone or via email to provide solutions to their tax inquiries while documenting, tracking, and monitoring the problem to ensure a timely resolution. Evaluate and prioritize all requests for help and escalate high priority requests to appropriate departments. Identify, search, and resolve technical problems and reported inquiries and complaints. Performed other duties as assigned.

St. Michaels the Archangel High School August 2015 – August 2016 School Math Teacher

Baton Rouge, LA

Created and implemented math lessons to help prepare students for the next level of their education or potential careers. Implemented customized education programs to enhance students’ learning experience. Courses taught Pre-Algebra 8th grade, Geometry 9th & 10th grade, and 12th grade statistics. Provided individual and extracurricular support for students struggling with learning concepts and mathematical topics. Develop rapport with students, staff members, and parents to produce a friendly and supportive school community. Made sure lesson plans met the district’s curriculum guidelines. Sacred Heart Catholic High School August 2013 –August 2015 School Math Teacher

Hattiesburg, MS

Created and implemented math lessons to help prepare students for the next level of their education or potential careers. Implemented customized education programs to enhance students’ learning experience. Courses taught Pre-Algebra 8th grade, Geometry 9th & 10th grade, and 12th grade statistics. Provided individual and extracurricular support for students struggling with learning concepts and mathematical topics. Develop rapport with students, staff members, and parents to produce a friendly and supportive school community. Made sure lesson plans met the district’s curriculum guidelines. Southern Fire and Sprinkler August 2011 –August 2013 Office Manager

Hattiesburg, MS

Manage the day-to-day operations of a demanding office environment while demonstrating the ability to rapidly adapt and respond to customer needs. Responsibilities included maintaining project scheduling, organizing office functions, and preparing daily, weekly, and monthly reports. Other duties included invoicing, job coding, billing, and employee scheduling. Managed incoming phone calls, recorded data, and responded to customer requests. Managed scheduling of vendors, equipment rental representative, and while maintaining the daily office workflow.

Sepracor Pharmaceuticals May 2009 – August 2011

CNS Specialist

Hattiesburg, MS

Worked as a specialty representative selling Lunesta. Made calls to psychiatrists, rheumatologists, neurologists, and pain management specialists. Worked to develop and grow sales opportunities, marketing seven pharmaceutical products and managing geographical territories throughout MS. Acquired and maintained new accounts while consistently exceeding regional sales goals by 10% and more. Maintained excellent client retention rates by providing highly accessible service coupled with expert industry knowledge.

Pfizer Pharmaceuticals January 1999 – April 2009

Healthcare Representative

Tupelo, MS

Promoted pharmaceutical products to primary care, internal medicine, cardiology, and endocrinology health care providers promoting the following disease states: erectile dysfunction, diabetes, antibiotics, hyperlipidemia, & hypertension. Developed customer base through follow up and built relationships with existing and prospective customers. Consulted daily with physicians and pharmacies regarding the clinical benefits of Pfizer medications to increase product knowledge and product growth. Exceeded sales quotas on all products for five years. In 2001, for the Southeast region I finished #12 out of 85 reps and was a member of the District of the Year team. EDUCATION

University of Southern Mississippi May 1993

Bachelor of Science: Mathematics

Hattiesburg, MS

Brookhaven High School May 1987

High School Diploma

Brookhaven, MS

REFERRENCES

(Available upon request)

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