Customer Service & Healthcare Specialist with 7+ Years Experience
Resume:
**** **** **** **, ************, IN
**********@*****.***
SKILLS
I am a dedicated and customer-focused Customer Service/Healthcare Representative with over 7 years of experience in diverse environments. Adept at handling inquiries, resolving issues, and delivering high-quality service, I have a proven track record of increasing customer satisfaction and loyalty. My strong communication skills, passion for helping others, and expertise in active listening and problem-solving ensure success in any role. My healthcare experience has honed my ability to handle tough situations and de-escalate conflicts, shaping me into a professionally empathetic individual.
EXPERIENCE
Sedgwick - Claims Service Representative
July 2024 - October 2025
● Making inbound and outbound calls.
● Access and review new claim submissions via an online claims management system.
● Coordinate with appraisers, adjusters, and legal teams when needed.
● Maintain accurate records of claim progress in company systems.
● Analyze reports and estimates to determine settlement amounts.
● Utilized tools such as Excel, Teams, Outlook, and Word.
● Collaborated with medical personnel.
● Accurately identifying Employees demographics, SSN, insurance, and financial information including current and discontinued benefits.
● Gathers and verifies all appropriate, confidential information. Southeast trans - Scheduling Coordinator
August 2022 – June 2024
●Coordinated with transportation providers to ensure timely and reliable service for all scheduled appointments.
● Maintained detailed logs of customer interactions, ride schedules, and mileage, ensuring all information was up-to-date and accurately processed.
● Verified and processed ride requests, ensuring accurate mileage calculations for each trip to maintain precise records.
● Handled inbound and outbound customer calls, efficiently scheduling rides to and from dialysis appointments, pharmacies, and physical training sessions. Davita, Indianapolis, IN - Patient Care Technician Dec 2020 - August 2022
● Assembling the dialysis machine and ensuring its proper performance.
● Ensuring the usage of the dialysis machine is safe and secure.
● Talking patients through the dialysis process.
● Monitoring and adjusting patient fluid removal rates as required.
● Understanding patient physical and emotional concerns.
● Responding to emergency scenarios.
● Understanding patient physical and emotional concerns.
● Educating patients on health maintenance and care. Inktel, Indianapolis, IN - Customer Service Agent
November 2021 - August 2023
● Managed inbound and outbound calls, verifying customer information, processing delivery orders, and providing professional and empathetic support for faulty faucet inquiries.
● Assisted customers in identifying correct faucet models and parts, guiding them through troubleshooting steps to resolve issues efficiently.
● Coordinated with logistics to ensure timely deliveries and returns, maintaining accurate records of customer interactions and solutions provided
● Followed up with customers to ensure satisfaction, collaborating with technical teams to stay updated on product specifications and common issues. Covance (Weekend Shift), Indianapolis, IN - Kit Production June 2020 - November 2021
● Expertly register samples in the company's database, maintaining data accuracy and traceability.
● Strictly adhere to SOPs and regulatory standards, ensuring compliance through meticulous protocol adherence.
● Utilize advanced scanning tech to accurately record and track shipments in the database.
● Diligently monitor and maintain specimen temperatures to preserve sample quality.
Eagle Valley Meadows, Indianapolis, IN - Human Resource Assistant
March 2019 - November 2021
● Managed inbound/outbound calls, handled EOBs, and quoted benefits.
● Efficiently organized, analyzed, and managed documents, including copying and faxing.
● Collected time and attendance data for payroll processing.
● Maintained consumer and employee demographics.
● Assisted in sourcing and hiring employees for open positions. EDUCATION
Arlington High School, IN - High School Diploma
August 2014 - June 2018
Additional Skills
I. Customer Service and Communication
II. Logistics and Coordination
III. Data Management and Record Keeping
IV. Technical Proficiency
V. Patient Care and Education
VI. Human Resources and Administrative Support
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