Territory & Store Operations Manager with 17+ Years Experience

Kirenia Santanach Garcia

Phone Number: (***) *** - 8486

Email: ****************@*****.***

Education: Highschool

Main Focus: Operation and Management

Work Experience: 17+ years

TPG (Texas Petroleum Group) Shell Company

Position: Territory Manager - April 25, 2022 to May 22, 2025 As a TM (Territory Manager) for Shell, job responsibilities included

● Had responsibility over 12 Shell stores

● Supervised 12 managers and more than 50 employees

● Supervised audits for every store on a monthly basis

● Investigate audit’s shortage or overage that exceeded company policies

● Trained managers and assistant managers

● Did all the safety inspections for all stores to avoid any incidents

● Incidents had to be investigated and reported to the company for all stores

● Resolved customer complaints

● In charge of hiring new employees for the stores

● Cash investigations

● Managers evaluations

● Night inspections to insure stores are in compliance with company procedures

● On call 24/7

● Monthly managers meeting to discuss company’s expectations

● Cover all store responsibility when manager was on vacation Reference: TM - Raheel Saddiqui (832) 245 - 4190

District Manager - Sheila Fullen (713) 208 - 1836

Landmark Industries (Timewise Food Store)

Position: Store Manager - August 28, 2014 to April 17, 2022 As ‘Store Manager’ in Timewise,in an “A” Category Store. Job responsibilities included managerial functions of the store which include but is not limited to the following:

● Cash Registers Operation as when required.

● Doing daily Location Activity Report Envoy/DSD entry for cash reconciliation.

● Taking over store deliveries from vendors and processing invoices for payment.

● Ensure safety and security of employees and premises.

● Scheduling employees' work hours and payroll processing activities.

● Inventory management including adjustment as and when required.

● Product management/ ordering

● Supervised 10 employees

Reference: TM - Raheel Saddiqui (832) 245 - 4190

Brinks INC. (Bank)

Position: Bank Teller - January 7, 2007- September 10, 2013 (6 and a half years) Task

● Properly completed all cash and check transactions.

● Handling 300K+ per day with zero mistakes

● Assisted the supervisor with audits and daily vault balance which exceeded 1M dollars

● Adhere to strict opening and closing procedures to protect the bank assets.

● Management and reconciliation of multiple bank accounts. Reference: Supervisor - Cesar De La Cruz (813) 479 - 6856 Achievements

● Trained and promoted, two Assistant Managers and 4 Managers, within the company.

● Have never issued any Notice of Violation from any outside agency for the store.

● No safety incident at the stores during the service period.

● Effectively Managing the store inventory, during the time period of 2014-2021

● Continue achieving excellent results in Mystery Shop inspection.

● Ensure smooth operation of the store at all times, with total satisfaction of my supervisor, TM.

● Won the manager award in the central district in 2021 Skills

● Leadership

● Communication

● Problem solving and time

management skills

● Analysis

● Organized

● Detail oriented

● Teamwork

● Able to Multi-task

Languages

English and Spanish

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