Remote Customer Service & Travel Specialist Professional
Resume:
OBJECTIVE
To find a job that I enjoy and can work from home.
CHRISTINE M THOMPSON
Spring lake park, MN 55432
**********@*******.***
JOB HISTORY/DUTIES
Senior customer service representative
Meritain health
Remote,Mn
Start Date: 4/17/2022 End Date: 12/3/2025
Providing medical and dental Benefits
Providing medical and dental claim status
Handling busy phones
Managing multiple systems to locate information
Owner/travel agent
Savvy Sailings
Spring Lake Park,Mn
Start Date: Oct 2019
Certified International travel consultant
Highly organized and independent
Excellent communication skillls
Marketing
Sales
Relationship banker
Guaranty bank
Blaine,Mn
Start Date: 2/2017 End Date: 5/2018
Opening and closing the branch
Balancing the vault and branch
Opening and closing accounts
Teller duties
Customer service
Collection specialist//Call center
Ascension point
Coon rapids,Mn
Start Date: 2/2015 End Date: 8/2016
Handling deceased and probate accounts
Providing excellent customer service
Collecting to exceed goals
Knowledge of probate laws
Dealing with estate attorneys on a daily basis
Ability to show empathy and adapt to the customers needs Follow security procedures
Negotiating payment plans and settlements
Training new employees
Processing numerous payments
Credit specialist/Call center
Xcel Energy
Minneapolis,MN
Start Date: 3-5-08 End Date: 8/1/12
Training new employees
Determining proper payment arrangements
Determining if a customer is too delinquent to continue to provide service to Ordering disconnections
Answering continuously busy phones
Collecting to exceed goals
Providing excellent customer service
Ordering reconnections
Processing numerous payments
Received multiple award
Lead collection specialist/Call center
I C System
Vadnais Heights,MN
Start Date: 10/1/2003 End Date: 7/1/2007
Was acting supervisor in their absence while collecting on charge off accounts. Monitoring and training of new and presently employed collectors.
Understanding and running the dialer,
creating training materials and
coming up with incentives for motivating collectors. Enforcing company policies while setting an example, interacting with the client and
problem solving. Skiptracing, veiwing credit reports and using Secratary of State to track down commercial debtors
Collector/Call center
Commercial Recovery Corp
Blaine,MN
Start Date: 2/1/2000 End Date: 6/1/2003
Handled and recovered large balance commercial accounts and trained new employees.
Owner/Operator
Campus Grind coffeehouse
Minneapolis,MN
Start Date: 8/1/1997 End Date: 1/1/2000
Designed and decorated interior.
A/P, A/R and bookeeping.
Ordering stock and supplies.
Hiring and training of all employees.
Scheduling, payroll and deposits.
EDUCATION
DEGREE: High School Diploma
Major: High school
Anoka senior high, Mn
LICENSES/CERTIFICATES/ADDITIONAL TRAINING
certified collector
7/1/2003
State of Minnesota MN
ADDITIONAL SKILLS
I am a quick learner, with an eye for detail. I have a strong work ethic which enables me to work independently. I also have excellent negotiation skills and am self motivated, friendly & reliable.
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