Senior IT Support Specialist with 25+ years experience

Syed Haroon Rasheed

West Sacramento, CA ********.***@*******.*** 279-***-**** LinkedIn Profile

Professional Summary

Detail-oriented IT Support Specialist with 25+ years of experience in IT infrastructure, network administration, and remote technical support. Adept at troubleshooting hardware, software, and network issues, with expertise in Windows/macOS support, Active Directory, and cloud technologies. Strong ability to communicate technical concepts effectively and provide exceptional customer service.

Core Competencies

Remote IT Support & Troubleshooting, Technical Troubleshooting

Windows 10/11, macOS, Linux Administration

Network Protocols: TCP/IP, DNS, DHCP, VPN, VLANs, SD-WAN

Active Directory Management

Cloud Platforms: Azure, AWS, SharePoint Online

Remote Desktop Tools: TeamViewer, RDP

Incident & Problem Management

IT Inventory & Equipment Maintenance

Professional Experience

Technology & Infrastructure Lead

Dawateislami USA June 2024 – Present

Lead multicity IT operations, including systems administration, network infrastructure, and user access management.

Provide handson technical support and troubleshooting for staff and volunteers across regional centers.

Build automated data pipelines and reporting dashboards using Excel, Power Query, and structured data models.

Consolidate demographic and outreach data into centralized, leadershipready reports with errorresilient workflows.

Develop SOPs, training materials, and mandated reporter guidance to improve staff readiness and compliance.

Collaborate with crossfunctional departments to streamline data workflows, improve efficiency, and support program operations.

Senior IT Support - Information Technology

UFO Moviez India Limited Oct 2006 – July 2023

Led global IT operations and technical support services.

Spearheaded cloud migration (Azure, AWS) optimizing IT infrastructure scalability.

Member of a 40-member IT team providing tech support across multiple locations.

Configured and maintained Active Directory, DNS, DHCP, VLANs, and enterprise network security.

Maintain and manage the SDLC, system audits, IT Assets management,

Vendor Management, Asset Procurement, Enterprise Software License Agreement

Senior Consultant - ITICS

Capgemini Consulting India Pvt. Ltd. Oct 2004 – Oct 2006

Designed and implemented Unix/Linux patching policies, enhancing security.

Managed large-scale IT infrastructure deployments, scaling operations from 75 to 5000 employees.

Led Disaster Recovery planning, ensuring business continuity.

System Engineer

Alopa Networks Pvt. Ltd. Dec 2003 – Oct 2004

Provided technical support for LAN/WAN, VLAN configurations, and enterprise network security.

Installed and managed Windows Server 2003, Exchange Server, Oracle, and SQL Servers.

Education & Certifications

B.Sc. Computer Science, Al Ameen Arts, Science & Commerce College, Bengaluru

Certified expertise in networking, IT service delivery, and cloud administration

Technical Skills

Windows/macOS troubleshooting

Network setup & security optimization

Active Directory administration

Remote troubleshooting (TeamViewer, RDP)

ERP & Middleware solutions

IT inventory management

Contact this candidate